This is a multipart message in MIME format. ------=_NextPart_000_0124_01DA64B4.522358B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0125_01DA64B4.522358B0" ------=_NextPart_001_0125_01DA64B4.522358B0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cheryl, =20 You most likely accessed your individual account, not the business = account. I=E2=80=99m pretty sure that has been the underlying issue all = along. Now that they reset your individual account, you will obviously = be able to access that, but as long as this account exists, you = won=E2=80=99t be able to access the business account. The only way to = address this issue once and for all is to delete the individual account, = which you should now be able to do. Let me know. =20 Thx, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Cheryl Cartwright =20 Sent: Wednesday, February 21, 2024 10:19 To: andreas.kozak@thekey.com Cc: Deeth, Ainsley ; Drevik, Abby = ; Timothy Thomas Subject: Re: Amazon Account =20 Hi Andreas, =20 I was able to join no problem. Let me try Coupa though.=20 =20 Cheryl =20 On Wed, Feb 21, 2024 at 11:14=E2=80=AFAM > wrote: Cheryl, =20 I still don=E2=80=99t see you in our business account, so you = won=E2=80=99t be able to access that through Coupa. Please delete your = individual account, that is the only way to add you to the business = account. =20 Thx, Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Deeth, Ainsley >=20 Sent: Tuesday, February 20, 2024 17:59 To: Cheryl Cartwright >; Timothy Thomas > Cc: Drevik, Abby >; = Zoratto, Jennifer >; = andreas.kozak@thekey.com =20 Subject: RE: Amazon Account =20 Hi Cheryl,=20 =20 Glad to hear! Apologies that it took a while.=20 =20 Best,=20 =20 Ainsley Deeth=20 Healthcare & Life Sciences Account Executive - Canada 416-775-4415 | adeeth@amazon.com=20 =20 = 120 Bremner Blvd = , 18th Floor, Toronto, ON Amazon Business Customer Support: 1-855-301-0911 Amazon Business Storefront = =20 From: Cheryl Cartwright >=20 Sent: Tuesday, February 20, 2024 5:57 PM To: Timothy Thomas > Cc: Deeth, Ainsley >; = Drevik, Abby >; Zoratto, = Jennifer >; = andreas.kozak@thekey.com =20 Subject: RE: [EXTERNAL] [COURRIEL EXTERNE] Amazon Account =20 CAUTION: This email originated from outside of the organization. Do not = click links or open attachments unless you can confirm the sender and = know the content is safe. =20 AVERTISSEMENT: Ce courrier =C3=A9lectronique provient d=E2=80=99un = exp=C3=A9diteur externe. Ne cliquez sur aucun lien et n=E2=80=99ouvrez = aucune pi=C3=A8ce jointe si vous ne pouvez pas confirmer = l=E2=80=99identit=C3=A9 de l=E2=80=99exp=C3=A9diteur et si vous = n=E2=80=99=C3=AAtes pas certain que le contenu ne pr=C3=A9sente aucun = risque. =20 I just saw an email that came in at 4pm today. My apologies. They have = reset the whole account and I was able to sign in but haven=E2=80