--0000000000002d8b7b060b2a0608 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thank you so much! On Mon, Nov 27, 2023 at 3:32=E2=80=AFPM Irin Eva wrot= e: > Hi Chandani, > > I just called her and helped her log in. All good. > > Thanks, > Irin > > On Mon, Nov 27, 2023 at 5:31=E2=80=AFPM Chandani Patel wrote: > >> Thank you kindly! >> >> Kind Regards, >> >> Chandani Patel >> Caregiver Ambassador/ Human Resources >> of Calgary, Alberta & Winnipeg, Manitoba >> ________________________ >> >> Calgary Office: 825-801-5550 >> Winnipeg Office: 204-489-6000 >> Direct Number: 403-333-0999 >> >> Please note my email has changed: >> cpatel@thekey.com >> >> >> >> On Mon, Nov 27, 2023 at 3:12=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Chandani, >>> >>> I saw you added her last Friday evening and I didn't work today morning >>> as I was in hospital. I started work just few hours ago and today is Mo= nday. >>> >>> No worries I will call back her tomorrow. >>> >>> Moving forward, pls let CG know we will call back them within 24 hours. >>> >>> >>> Thanks, >>> Irin >>> >>> On Mon, Nov 27, 2023 at 4:52 PM Chandani Patel >>> wrote: >>> >>>> Hi Irin, >>>> >>>> Thank you for the clarification, I am privy to this process. >>>> For Kasha this is urgent, she has contacted our office multiple times >>>> throughout the day. Please note the following dates: September 28th, >>>> October 11th, November 10th and November 24th which is the most recent >>>> request I put in on Friday into the payroll sheet as per protocol. >>>> >>>> The staff is awaiting a home loan approval and needs access to her >>>> payslips to be able to provide proof of income, she has been waiting 2 >>>> weeks and has expressed that this is urgent. That being said, a second= ary >>>> person to reach out to while you are busy from Monday - Wednesday woul= d >>>> benefit our team and allow us to support our staff. >>>> >>>> While I understand that ceridian access may not be urgent for us but t= o >>>> staff that rely on this access it is and places them in difficult >>>> situations, for example to get approved for government subsidy funding= to >>>> help provide for their families. Whenever I have a staff call for payr= oll >>>> ceridian access I tell them to give it 24-48 hours for their access em= ails, >>>> this allows you time as well. >>>> >>>> I understand the heavy workload you have, we are a team and want to >>>> help and support you in all that we can. Some tasks are out of scope = for >>>> us and we are not able to assist our staff in those matters and we rel= y on >>>> you to help us out during those times. >>>> >>>> Thank you for your attention in this matter. >>>> >>>> On Mon, Nov 27, 2023 at 1:36=E2=80=AFPM Irin Eva = wrote: >>>> >>>>> Hi Chandani, >>>>> >>>>> Sorry we don't have any alternative. I usually call back employee's >>>>> based on the agency. For example, if they have pay issues I call them= right >>>>> away even if it is Monday - Wednesday