--00000000000018e948060b29e115 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chandani, I just called her and helped her log in. All good. Thanks, Irin On Mon, Nov 27, 2023 at 5:31=E2=80=AFPM Chandani Patel = wrote: > Thank you kindly! > > Kind Regards, > > Chandani Patel > Caregiver Ambassador/ Human Resources > of Calgary, Alberta & Winnipeg, Manitoba > ________________________ > > Calgary Office: 825-801-5550 > Winnipeg Office: 204-489-6000 > Direct Number: 403-333-0999 > > Please note my email has changed: > cpatel@thekey.com > > > > On Mon, Nov 27, 2023 at 3:12=E2=80=AFPM Irin Eva wr= ote: > >> Hi Chandani, >> >> I saw you added her last Friday evening and I didn't work today morning >> as I was in hospital. I started work just few hours ago and today is Mon= day. >> >> No worries I will call back her tomorrow. >> >> Moving forward, pls let CG know we will call back them within 24 hours. >> >> >> Thanks, >> Irin >> >> On Mon, Nov 27, 2023 at 4:52 PM Chandani Patel wrote= : >> >>> Hi Irin, >>> >>> Thank you for the clarification, I am privy to this process. >>> For Kasha this is urgent, she has contacted our office multiple times >>> throughout the day. Please note the following dates: September 28th, >>> October 11th, November 10th and November 24th which is the most recent >>> request I put in on Friday into the payroll sheet as per protocol. >>> >>> The staff is awaiting a home loan approval and needs access to her >>> payslips to be able to provide proof of income, she has been waiting 2 >>> weeks and has expressed that this is urgent. That being said, a seconda= ry >>> person to reach out to while you are busy from Monday - Wednesday would >>> benefit our team and allow us to support our staff. >>> >>> While I understand that ceridian access may not be urgent for us but to >>> staff that rely on this access it is and places them in difficult >>> situations, for example to get approved for government subsidy funding = to >>> help provide for their families. Whenever I have a staff call for payro= ll >>> ceridian access I tell them to give it 24-48 hours for their access ema= ils, >>> this allows you time as well. >>> >>> I understand the heavy workload you have, we are a team and want to hel= p >>> and support you in all that we can. Some tasks are out of scope for us= and >>> we are not able to assist our staff in those matters and we rely on you= to >>> help us out during those times. >>> >>> Thank you for your attention in this matter. >>> >>> On Mon, Nov 27, 2023 at 1:36=E2=80=AFPM Irin Eva = wrote: >>> >>>> Hi Chandani, >>>> >>>> Sorry we don't have any alternative. I usually call back employee's >>>> based on the agency. For example, if they have pay issues I call them = right >>>> away even if it is Monday - Wednesday. >>>> >>>> Ceridian access is not an urgent matter. So, we will usually call back >>>> within 24 hours as we mentioned in our meeting. >>>> >>>> Hope this helps. >>>> >>>> Tha