--00000000000064da9d05e285800b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No, Kathryn would be the only one, everyone else (TIm, Cheryl, Taylor & Sydney) are currently receiving alerts from the mavencare@thekey.com email address. Thanks for checking. Thank you very much, Aaron!! On Tue, Jun 28, 2022 at 1:35 PM Aaron Lal wrote: > Hi Taneshia, > > I located the JIRA you filed stating that you are no longer getting email > alerts for responses. This was due to the switching of email addresses fr= om > the former Mavencare email address, to the @thekey.com email addresses. > We will change your account settings to resume notifications to your new > email address. > > Noted and thanks for the feedback. We will open a request to have Kathryn > added to the mavencare@thekey.com user group. Is there anyone else that > would need to sign off on/approve this change prior to us implementing it= ? > > Thanks, > > On Tue, Jun 28, 2022 at 1:22 PM Taneshia Persaud taneshia.persaud@thekey.com> wrote: > >> Hi Aaron, >> >> Noted for future reference. One thing I've noticed with the JIRAs is I >> used to get an email every time there was a response, but I am no longer >> getting those emails, and therefore don't know when a follow-up is done >> unless I manually log into the JIRA website. I've filled two JIRA about >> this. Has this process changed? >> >> 1. Is it possible that the emails were getting sent to Kathryn, but ende= d >> up in a different folder such as Spam? *No, nothing in spam or junk >> folders.* >> 2. Who got the message with no name attached? Was that from Cheryl, or >> Kathryn? *Cheryl who forwarded it to Kathryn.* >> 3. Are others aside from Kathryn getting the emails as expected? *Yes.* = If >> so, we can consider just adding Kathryn to the broader >> mavencare@thekey.com email user group, but only if that makes sense from >> an information access perspective. *This may be the only option if she >> is unable to get the unicom message emails.* >> >> Appreciate your help, >> >> Taneshia >> >> On Tue, Jun 28, 2022 at 1:00 PM Aaron Lal wrote: >> >>> Hi Taneshia, >>> >>> Apologies for the delay. We recommend utilizing the JIRA service desk t= o >>> report issues for a more timely response. >>> >>> I've double checked the Rules configuration around weekend unicom >>> messages, and Kathryn's email address appears correctly configured into= the >>> Rules from my end. Please clarify the following to assist in >>> troubleshooting: >>> >>> 1. Is it possible that the emails were getting sent to Kathryn, but >>> ended up in a different folder such as Spam? >>> 2. Who got the message with no name attached? Was that from Cheryl, or >>> Kathryn? >>> 3. Are others aside from Kathryn getting the emails as expected? If so, >>> we can consider just adding Kathryn to the broader mavencare@thekey.com >>> email user group, but only if that makes sense from an information acce= ss >>> perspective. >>> >>> Thanks, >>> >>> On T