--00000000000007d60605e2857824 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Taneshia, I located the JIRA you filed stating that you are no longer getting email alerts for responses. This was due to the switching of email addresses from the former Mavencare email address, to the @thekey.com email addresses. We will change your account settings to resume notifications to your new email address. Noted and thanks for the feedback. We will open a request to have Kathryn added to the mavencare@thekey.com user group. Is there anyone else that would need to sign off on/approve this change prior to us implementing it? Thanks, On Tue, Jun 28, 2022 at 1:22 PM Taneshia Persaud wrote: > Hi Aaron, > > Noted for future reference. One thing I've noticed with the JIRAs is I > used to get an email every time there was a response, but I am no longer > getting those emails, and therefore don't know when a follow-up is done > unless I manually log into the JIRA website. I've filled two JIRA about > this. Has this process changed? > > 1. Is it possible that the emails were getting sent to Kathryn, but ended > up in a different folder such as Spam? *No, nothing in spam or junk > folders.* > 2. Who got the message with no name attached? Was that from Cheryl, or > Kathryn? *Cheryl who forwarded it to Kathryn.* > 3. Are others aside from Kathryn getting the emails as expected? *Yes.* I= f > so, we can consider just adding Kathryn to the broader > mavencare@thekey.com email user group, but only if that makes sense from > an information access perspective. *This may be the only option if she is > unable to get the unicom message emails.* > > Appreciate your help, > > Taneshia > > On Tue, Jun 28, 2022 at 1:00 PM Aaron Lal wrote: > >> Hi Taneshia, >> >> Apologies for the delay. We recommend utilizing the JIRA service desk to >> report issues for a more timely response. >> >> I've double checked the Rules configuration around weekend unicom >> messages, and Kathryn's email address appears correctly configured into = the >> Rules from my end. Please clarify the following to assist in >> troubleshooting: >> >> 1. Is it possible that the emails were getting sent to Kathryn, but ende= d >> up in a different folder such as Spam? >> 2. Who got the message with no name attached? Was that from Cheryl, or >> Kathryn? >> 3. Are others aside from Kathryn getting the emails as expected? If so, >> we can consider just adding Kathryn to the broader mavencare@thekey.com >> email user group, but only if that makes sense from an information acces= s >> perspective. >> >> Thanks, >> >> On Tue, Jun 28, 2022 at 12:13 PM Taneshia Persaud > taneshia.persaud@thekey.com> wrote: >> >>> Hi Aaron, >>> >>> Just following up on this email. >>> >>> Best, >>> >>> Taneshia >>> >>> On Sun, Jun 26, 2022 at 1:44 PM Taneshia Persaud >> taneshia.persaud@thekey.com> wrote: >>> >>>> Hey Aaron, >>>> >>>> Sorry to bother you, but Kathryn isn=E2=80=99t getting any Unicom mes