--0000000000002eefa2062644f02d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do! On Wed, Nov 6, 2024 at 4:06=E2=80=AFPM Emily Swackhamer wrote: > Got it. Thank you! > > On Wed, Nov 6, 2024 at 3:04=E2=80=AFPM Timothy Thomas wro= te: > >> FYI, please remind your CG's of the correct process. >> >> ---------- Forwarded message --------- >> From: Christopher Reese >> Date: Tue, Nov 5, 2024 at 10:46=E2=80=AFAM >> Subject: Caregiver Calls to the Intake Line >> To: Beth Ann Rosario , Timothy Thomas > tt@thekey.com>, Kimberly Guerci , Audra Williams > audraw@thekey.com>, Tiffany Silton , Jessica Thomas = > jessica.thomas@thekey.com>, Jennifer Geist , >> Araceli Gutierrez , Derek Gordon > derek.gordon@thekey.com>, Cristal Munoz >> >> >> Good Morning Everyone, >> >> We continue to see large volumes of calls to the Intake Line from >> Caregivers related to scheduling like calling off a shift, updating a >> client condition, picking up an open shift, trying to reach someone in t= he >> office, calling in late, clocking in, clocking out, etc. It appears th= ey >> are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when the= y >> calling. I'm looking for your assistance to cascade a message around t= he >> correct procedure for these scheduling calls so that we can remove some = of >> the noise from our Intake Line. With the removal of the call center on >> 11/14, it will be crucial that these calls go to the correct place. >> >> The link below is to a tableau report that details the staff who are >> making these calls by month and volume of calls. Your assistance in >> helping reduce these calls is greatly appreciated. Please let me know i= f >> you have any questions and thanks for your partnership. >> >> >> https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntak= eLineCallVolume/CaregiverIntakeLineCallVolume?:embed=3Dn&:iid=3D1&:origin= =3Dcard_share_link >> >> Chris >> >> >> >> >> >> --0000000000002eefa2062644f02d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will do!=C2=A0 On Wed, Nov 6, 2024 at 4:06=E2=80=AFPM= Emily Swackhamer < emily.= swackhamer@thekey.com > wrote: Got it. Thank you! On Wed, Nov 6, 2024 at 3:04=E2= =80=AFPM Timothy Thomas < tt@thekey.com > wrote: FYI, please remind your CG's of the = correct process. ---------- Forwarded message --------- From: Christopher Reese < christopher.reese@thekey.com > Date: Tue, Nov 5, 2024 = at 10:46=E2=80=AFAM Subject: Caregiver Calls to the Intake Line To: B= eth Ann Rosario < bethann.rosario@thekey.com >, Timothy Thomas < tt@thekey.com >, Kimberly Gue= rci < kguerci@the= key.com >, Audra Williams < audraw@thekey.com >, Tiffany Silton < tsilton@thekey.com >, Jess= ica Thomas < jessica.thomas@thekey.com >, Jennifer Geist < jennifer.geist@thekey.com &= gt;, Araceli Gutierrez < araceli.gutierrez@thekey.com >, Derek Gordon < derek