--000000000000f4919a061533e0eb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I have looped in the Invoicing manager Kristy Poyner and the Invoicing Team lead Stephanie Fuston to address the Tax exemption issue on the clients invoices. @Kristy Poyner @Stephanie Fuston Montreal client has been marked as tax exempt but are being invoiced for taxes, can you please review. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Apr 3, 2024 at 9:36=E2=80=AFAM Timothy Thomas wrote= : > Hi Lito, > > Here is another issue in Montreal that has crept up. Clients who are > flagged as tax exempt are being charged. Can you please review with your > team? > > Thanks, > Tim > > > > *From:* Carole Gumbley > *Date:* March 31, 2024 at 8:06:50=E2=80=AFAM EDT > *To:* adminmtl@homecareassistance.com, Kim McConnell kim.mcconnell@thekey.com> > *Cc:* rgumbley@onside.ca > *Subject:* *RE: Facture/Invoice -Overcharge on invoice 52578* > > =EF=BB=BF > > Hello Kim and Homecare Admins, I am disappointed to see that our request > of March 26th (see email below) to correct your invoice #52578 was > overlooked. > > Consequently, we=E2=80=99ve been overcharged $52.99 by automatic withdraw= al on > March 28th, 2024. > > Seeing that your company requires us to allow Pre-Authorize Debit (PAD) a= s > mean of payment, I advised you immediately of the erroneous invoicing in > order to avoid any overcharge... > > We expect this error on your part to be corrected promptly and diligently= . > > Regards, > > Carole Gumbley > > 514 583-6955 > > > -------------------------------------------------------------------------= --------------------------------------------------------------------------- > > De: kim.mcconnell@thekey.com > > =C3=80: c_gumbley@sympatico.ca > > Envoy=C3=A9: mardi, mars 26 2024, 21:43 > > Objet: Re: R=C3=A9: Facture/Invoice-Erroneous invoicing > > Hello Carole, > > > > I will reach out to billing tomorrow as there should not be taxes charged > because of CLSC services. > > > > Thank you > > *Kim McConnell* > > *Gestionnaire des soins / * > > *Client Success Manager* > > kim.mcconnell@TheKey.com > > 514-907-5065 > > TheKey.ca > > > -------------------------------------------------------------------------= ---------------------------------------------------------------------------= -------------------------- > > > > > > On Tue, Mar 26, 2024 at 9:17=E2=80=AFPM c_gumbley c_gumbley c_gumbley@sympatico.ca> wrote: > > > > Hello, I've just reviewed your invoice and have found that TPS and TVQ > were applied. > > > > This is not in conformity with our contract agreement. It was agreed that > the standard hourly fee of 36$ would include applicable taxes, seeing tha= t > we have an active file with the Verdun CLSC home care assistance. > > > > Please review the above information with Kim McConnell. > > > > We will be awaiting y