Hi Stephanie, Good Day! No Problem at all! Shall I close this ticket as the issue is resolved. L2 is working on your phone issue on 640025 this ticket. Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com
On
Tue, 23 Jan at 12:51 PM
, Stephanie Okojie <stephanie.okojie@thekey.com> wrote:
Thanks subham for all your help today.
On Tue, Jan 23, 2024 at 12:28 PM Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl,
I called her & took remote,
Resolved the Audio/Video issue of the laptop she is assigned to.
There is no other problem found.
And I am checking with the Caller ID change of her number 437 216 2865.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Tue, 23 Jan at 11:05 AM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Cheryl.
Unfortunately Serial number you'll find back side of the laptop, It should be 8-10 characters (SN number).
And I can see already a laptop assigned to her, Device serial number PF3BTNW8.
Could you please confirm on this laptop.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com
On
Tue, 23 Jan at 10:36 AM
, CherylCartwright <ccartwright@homecareassistance.com> wrote:
Good Morning,
Can someone send me an update on Stephanie's laptop? It was a laptop we already had and just wanted it reassigned to her. The serial number again is C7791CC4-7555-44CB-8CD3-FB4B74A61DCF
Thanks,
Cheryl