--000000000000383227061b42c289 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Marc, Spoke to Andrew. He is aware he will be billed for everything we have entered in system. Thank you, On Tue, Jun 18, 2024 at 3:24=E2=80=AFPM Marc Atkinson = wrote: > Hi Montreal Team, > > I just spoke with Andrew Samet. He provided us with his Visa credit card. > I processed payment on last week's invocie for 6/7-6/9 and set payments f= or > autopay. We're all good to go with payments. > > We then reviewed Elaine's schedule in full because he wanted to know what > dates of service the final two invoices will cover. We went over this and > he told me that nothing should be billed past 3:30PM on 6/17, as he claim= s > that Elaine left Canada entirely and flew back to the US at 10:30AM on > 6/17. He feels they should not be billed for anything past 3:30PM on 6/17= . > Please review the schedule below and advise on if we are holding them > liable for the remaining shifts for untimely cancellations or if we shoul= d > credit everything past 3:30PM on 6/17. > > Thanks! > > On Tue, 18 Jun at 11:53 AM , Timothy Thomas wrote: > Thanks for letting me know. > > On Tue, Jun 18, 2024 at 11:51=E2=80=AFAM Lito Delapena wrote: > >> Hi Tim, >> >> Marc from our HD team is reaching out to Andrew to confirm if they would >> like to use a Debit/Credit card, He has left Andrew a message and is >> awaiting a call back >> >> >> Thanks, >> Lito Delapena >> Manager Customer Contact & Collections Center >> >> >> On Tue, 18 Jun at 11:28 AM , Timothy Thomas wrote: >> Hi Lito, >> >> Has the client agreed to have their card run? >> >> On Tue, Jun 18, 2024 at 9:24=E2=80=AFAM Lito Delapena wrote: >> >>> Hi All, >>> >>> AS previously discussed with Tim, we currently are unable to process US >>> ACH transactions for CAD Invoices out of Versapay. We do however have = the >>> ability to run US based Credit Cards to cover the charges. Since Elaine= is >>> in Montreal their invoices will be Surcharge Fee Exempt, we have >>> transitioned out clients who previously wanted to pay using their US AC= H >>> account to credit card instead. Please let me know if you have any >>> questions. >>> >>> >>> Thanks, >>> >>> Lito Delapena >>> Manager Customer Contact & Collections Center >>> >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > 835071:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000383227061b42c289 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Marc, Spoke to Andrew. He is aware he will be b= illed for everything we have entered in system. Thank yo= u, On Tue, Jun 18, 2024 at