----==_mimepart_6671df0314445_2003fb989e7aef040283694 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Montreal Team, I just spoke with Andrew Samet. He provided us with= his Visa credit card. I processed payment on last week's invocie for 6/7= -6/9 and set payments for autopay. We're all good to go with payments. = We then reviewed Elaine's schedule in full because he wanted to know wh= at dates of service the final two invoices will cover. We went over this = and he told me that nothing should be billed past 3:30PM on 6/17, as he c= laims that Elaine left Canada entirely and flew back to the US at 10:30AM= on 6/17. He feels they should not be billed for anything past 3:30PM on = 6/17. Please review the schedule below and advise on if we are holding th= em liable for the remaining shifts for untimely cancellations or if we sh= ould credit everything past 3:30PM on 6/17. Thanks! = = On Tue, 18 Jun at 11:53 AM , Timothy Thomas wrote: Thanks for letting me know.=C2=A0 = = = On Tue, Jun 18, 2024 at 11:51=E2=80=AFAM Lito Delapena wrote: = = = = = Hi Tim, = = Marc from our HD team is reaching out to Andrew to confirm if they would= like to use a Debit/Credit card, He has left Andrew a message and is awa= iting a call back = = = Thanks,=C2=A0 = = = Lito Delapena = = Manager=C2=A0Customer Contact & Collections Center = = = = = = On Tue, 18 Jun at 11:28 AM , Timothy Thomas wrote: Hi Lito, = Has the client agreed to have their card run? = = = = On Tue, Jun 18, 2024 at 9:24=E2=80=AFAM Lito Delapena wrote: = = = = = Hi All, = = AS previously discussed with Tim, we currently are unable to process US = ACH transactions for =C2=A0CAD Invoices out of Versapay. We do however ha= ve the ability to run US based Credit Cards to cover the charges. Since E= laine is in Montreal their invoices will be Surcharge Fee Exempt, we have= transitioned out clients who previously wanted to pay using their US ACH= account to credit card instead. Please let me know if you have any quest= ions. = = = Thanks,=C2=A0 = = = = Lito Delapena = = Manager=C2=A0Customer Contact & Collections Center = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_6671df0314445_2003fb989e7aef040283694 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Montreal Team, I just spoke with Andrew Samet. He provided us with his = Visa credit card. I processed payment on last week's invocie for 6/7-6/9 = and set payments for autopay. We're all good to go with payments. We then reviewed Elaine's schedule in full because he wa= nted to know what dates of service the final two invoices will cover. We = went over this and he told me that nothing should be billed past 3:30PM o= n 6/17, as he