--00000000000026d8140602fa6231 Content-Type: multipart/alternative; boundary="00000000000026d8130602fa6230" --00000000000026d8130602fa6230 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All the custom holidays should be reflected to 2023 with the exception of the two that state =E2=80=9Cfrom 4pm on, Christmas Eve and New Years Eve=E2= =80=9D Every other holiday though is standard here in Ontario and outlined in our consent. On Tue, Aug 15, 2023 at 3:26 PM wrote: > Good afternoon Everyone, > > > > Chakera and I are reviewing the billing for client, and it does not look > like any holiday is billing on 8/7. We reviewed further and it does not > appear that the 8/7/23 Civic holiday is entered in ClearCare, so no clien= ts > are showing as billing holiday on 8/7/23. If this is not correct, please > update the holidays in ClearCare and let us know if any other clients > should not be updated to reflect holiday billing on 8/7/23. > > > > > > Thank you, > > Kristy > > > > *From:* michelle.kenaga@thekey.com > *Sent:* Friday, August 11, 2023 7:40 PM > *To:* eclark@thekey.com; 'Timothy Thomas' ; 'Cheryl > Cartwright' > *Cc:* 'Germaine Daniels' ; 'Irin Eva' irin.eva@thekey.com>; 'Chakera Dixon' ; 'Kristy > Poyner' > *Subject:* RE: Civic Holiday in Ontario > > > > Hi All, > > > > In order to make this client exempt from the holiday you will need to > update on the schedule in clearcare. Screen shot below on where you can > edit on the shift. > > > > Looping in our billers on this account as well to look out for this durin= g > finalization to make sure we do not bill. > > > > > > Thank you, > > > > *Michelle Kenaga* > > Senior Manager Billing and Submissions > > Direct line: (408) 831-0579 > > michelle.kenaga@thekey.com > > [image: TheKey] > > > > *From:* eclark@thekey.com > *Sent:* Monday, July 24, 2023 11:18 AM > *To:* 'Timothy Thomas' ; 'Cheryl Cartwright' ccartwright@thekey.com>; 'Michelle Kenaga' > *Cc:* 'Germaine Daniels' ; 'Irin Eva' irin.eva@thekey.com> > *Subject:* RE: Civic Holiday in Ontario > > > > Hello Tim- > > > > Thank you for reaching out regarding the invoice. I am looping Michelle i= n > to help educate on the proper process for Operations in ClearCare as this > is an integrated location. She will know best how they should circumvent > the Agency Settings, if they=E2=80=99re set up to invoice 8/7 as a holida= y for all > clients. > > > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > *From:* Timothy Thomas > *Sent:* Monday, July 24, 2023 10:49 AM > *To:* Cheryl Cartwright > *Cc:* Elizabeth Clark ; Germaine Daniels germaine.daniels@thekey.com>; Irin Eva > *Subject:* Re: Civic Holiday in Ontario > > > > Good call out Cheryl. > > > > So please ensure Anna Jefferies is not charged the holiday surcharge and > that her associated caregivers do not receive statutory pay in addition t= o > a holiday surcharge should they work