--0000000000003ad69e062644cc8c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, hopefully we can get it installed soon. I have been keeping up with my team members and spectrum has been all over the place with this...They keep indicting cut cables so definitely something strange going on regarding the spectrum connection there. On Wed, Nov 6, 2024 at 3:51=E2=80=AFPM Will Reid wrote: > Thank you. We are still without service. Need to have everyone work > remotely again tomorrow. Appreciate your help. > > > Will Reid > Partner > * Please note my email has changed: * > wreid@thekey.com > 513-707-2304 > TheKey.com > [image: TheKey] > > > On Wed, Nov 6, 2024 at 1:57=E2=80=AFPM Timothy Thomas wro= te: > >> Thanks for the update! >> >> On Wed, Nov 6, 2024 at 1:52=E2=80=AFPM Gabriel La wrote: >> >>> Will do. We did just sign a contract with Alta but no date set yet. Wil= l >>> send that once available. >>> >>> On Tue, Nov 5, 2024 at 7:40=E2=80=AFPM Timothy Thomas w= rote: >>> >>>> Ok please keep me updated. We need a resolution as the team cannot wor= k >>>> from the office. >>>> >>>> Thanks. >>>> >>>> On Tue, Nov 5, 2024 at 4:03=E2=80=AFPM Gabriel La wrot= e: >>>> >>>>> We have already reached out for more information from Altafiber but i= f >>>>> they do not meet our minimum requirements we will need to use another >>>>> provider. >>>>> >>>>> On Tue, Nov 5, 2024 at 3:48=E2=80=AFPM Timothy Thomas = wrote: >>>>> >>>>>> Thanks Gabe. >>>>>> >>>>>> Will has one in mind. Can we not bother splitting hairs over a few >>>>>> dollars and get this resolved asap? >>>>>> >>>>>> On Tue, Nov 5, 2024 at 2:46=E2=80=AFPM Gabriel La wr= ote: >>>>>> >>>>>>> Hi Team, >>>>>>> >>>>>>> Yes. Aaron has escalated this to me and the responses from spectrum >>>>>>> have been terrible. IT will be doing an evaluation for the best ISP= in the >>>>>>> area to move to. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> >>>>>>> On Tue, Nov 5, 2024, 2:34=E2=80=AFPM Timothy Thomas = wrote: >>>>>>> >>>>>>>> Hi Gabe, >>>>>>>> >>>>>>>> This internet issue has been a real pain for the Cincinnati team. >>>>>>>> Can we get approval to use another ISP as soon as possible? >>>>>>>> >>>>>>>> Thanks >>>>>>>> Tim. >>>>>>>> >>>>>>>> ---------- Forwarded message --------- >>>>>>>> From: Will Reid >>>>>>>> Date: Tue, Nov 5, 2024 at 12:26=E2=80=AFPM >>>>>>>> Subject: Internet issue >>>>>>>> To: Timothy Thomas >>>>>>>> >>>>>>>> >>>>>>>> Here is the chain of chats with Aaron Worob. >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Will Reid >>>>>>>> Partner >>>>>>>> * Please note my email has changed: * >>>>>>>> wreid@thekey.com >>>>>>>> 513-707-2304 >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>> >>>>> >>>>> -- >>>>> Gabriel La >>>>> Head of IT Operations >>>>> it@thekey.com >>>>> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> >>> >>> -- >>> Gabriel La >>> Head of IT Operations >