--0000000000001f8350062644ada0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you. We are still without service. Need to have everyone work remotely again tomorrow. Appreciate your help. Will Reid Partner * Please note my email has changed: * wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] On Wed, Nov 6, 2024 at 1:57=E2=80=AFPM Timothy Thomas wrote= : > Thanks for the update! > > On Wed, Nov 6, 2024 at 1:52=E2=80=AFPM Gabriel La wrote: > >> Will do. We did just sign a contract with Alta but no date set yet. Will >> send that once available. >> >> On Tue, Nov 5, 2024 at 7:40=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Ok please keep me updated. We need a resolution as the team cannot work >>> from the office. >>> >>> Thanks. >>> >>> On Tue, Nov 5, 2024 at 4:03=E2=80=AFPM Gabriel La wrote= : >>> >>>> We have already reached out for more information from Altafiber but if >>>> they do not meet our minimum requirements we will need to use another >>>> provider. >>>> >>>> On Tue, Nov 5, 2024 at 3:48=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Thanks Gabe. >>>>> >>>>> Will has one in mind. Can we not bother splitting hairs over a few >>>>> dollars and get this resolved asap? >>>>> >>>>> On Tue, Nov 5, 2024 at 2:46=E2=80=AFPM Gabriel La wro= te: >>>>> >>>>>> Hi Team, >>>>>> >>>>>> Yes. Aaron has escalated this to me and the responses from spectrum >>>>>> have been terrible. IT will be doing an evaluation for the best ISP = in the >>>>>> area to move to. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> >>>>>> On Tue, Nov 5, 2024, 2:34=E2=80=AFPM Timothy Thomas = wrote: >>>>>> >>>>>>> Hi Gabe, >>>>>>> >>>>>>> This internet issue has been a real pain for the Cincinnati team. >>>>>>> Can we get approval to use another ISP as soon as possible? >>>>>>> >>>>>>> Thanks >>>>>>> Tim. >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: Will Reid >>>>>>> Date: Tue, Nov 5, 2024 at 12:26=E2=80=AFPM >>>>>>> Subject: Internet issue >>>>>>> To: Timothy Thomas >>>>>>> >>>>>>> >>>>>>> Here is the chain of chats with Aaron Worob. >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> >>>>>>> >>>>>>> Will Reid >>>>>>> Partner >>>>>>> * Please note my email has changed: * >>>>>>> wreid@thekey.com >>>>>>> 513-707-2304 >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>> >>>> >>>> -- >>>> Gabriel La >>>> Head of IT Operations >>>> it@thekey.com >>>> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >> >> -- >> Gabriel La >> Head of IT Operations >> it@thekey.com >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> > --0000000000001f8350062644ada0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you. We are still without service. Need to have eve= ryone work remotely again tomorrow. Appreciate your help. = Will= Reid Partner Please note my email has changed: <a href=3D"https:/