--000000000000abe8ba0605cbd3f2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, Thank you so much for doing a client audit - this will help with the actual number owed for each client. Starting Friday, September 22, I will resume submitting PAD from the Calgary Open Invoices tab. So that you know- I will only process the amounts from Friday onwards as they will be the accurate amounts owing. If payments are owed from previous months, please ensure everything gets posted on the Friday, September 22 tab. Refunds should be processed this week - who will be doing that? Regards, Chuck On Wed, Sep 20, 2023 at 7:31=E2=80=AFAM Michelle Hudgins wrote: > Thank you Lisa, I will reach out to the client today. > > On Wed, Sep 20, 2023 at 9:19=E2=80=AFAM wrote: > >> Please ask the client to send in something from her bank showing the >> overdraft fee and I will be glad to issue a credit. >> >> >> >> Thanks, >> >> >> >> >> >> *Lisa Barker* >> >> Manager, Accounts Receivable >> >> lisa.barker@thekey.com >> >> [image: TheKey] >> >> >> >> >> >> >> >> >> >> *From:* Kristy Poyner >> *Sent:* Tuesday, September 19, 2023 6:34 PM >> *To:* ssousa@thekey.com >> *Cc:* cdixon@thekey.com; ccartwright@thekey.com; cterlesky@thekey.com; >> kristy.poyner@thekey.com; tt@thekey.com; vashon.palloo@thekey.com; >> lisa.barker@thekey.com; michelle.hudgins@thekey.com; >> aaponte@homecareassistance.com; lito.delapena@homecareassistance.com >> *Subject:* Re: CDHC billing - [#461041] >> >> >> >> Hi Everyone, >> >> >> >> Thank you all for your time the last few days! Here is what we have >> determined based on our connects on 9/18 and 9/19: >> >> =E2=80=8B >> >> - CDHC client invoices split between CDHC and the client based on the >> split authorizations attached in ClearCare. >> >> >> - The client is only responsible for the private pay invoices billing >> to them. >> >> >> - These invoices are audited by the invoicing team each month for >> accuracy. >> >> >> - Parent Payer 150290 CDHC invoices should not be charged to clients >> bank accounts/payment methods. >> >> >> - If at any point CDHC amounts become the individual clients >> responsibility the amounts will be moved to show under the clients= private >> account. >> >> >> - A list of all open invoices is pulled and provided to Chuck on the >> Calgary Open Invoices sheet for manual PAD processing each Friday. >> >> >> - Chuck processes the payments for the clients as listed. >> >> >> - Vashon posts processed payments as listed into NetSuite. >> >> >> - When the report was pulled on 9/8, CDHC parent payer invoices were >> included and processed against the private pay payment methods for th= ose >> clients. >> >> >> - Going forward Vashon will remove any invoices for the 150290 CDHC >> parent payer when providing reports to Chuck for processing. >> >> >> - The erroneous payments should be posted to the client private pay >> accounts in NetSuite and refunded. >> >> >> >> Based on the above a