--00000000000021bd500605ca643e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Lisa, I will reach out to the client today. On Wed, Sep 20, 2023 at 9:19=E2=80=AFAM wrote: > Please ask the client to send in something from her bank showing the > overdraft fee and I will be glad to issue a credit. > > > > Thanks, > > > > > > *Lisa Barker* > > Manager, Accounts Receivable > > lisa.barker@thekey.com > > [image: TheKey] > > > > > > > > > > *From:* Kristy Poyner > *Sent:* Tuesday, September 19, 2023 6:34 PM > *To:* ssousa@thekey.com > *Cc:* cdixon@thekey.com; ccartwright@thekey.com; cterlesky@thekey.com; > kristy.poyner@thekey.com; tt@thekey.com; vashon.palloo@thekey.com; > lisa.barker@thekey.com; michelle.hudgins@thekey.com; > aaponte@homecareassistance.com; lito.delapena@homecareassistance.com > *Subject:* Re: CDHC billing - [#461041] > > > > Hi Everyone, > > > > Thank you all for your time the last few days! Here is what we have > determined based on our connects on 9/18 and 9/19: > > =E2=80=8B > > - CDHC client invoices split between CDHC and the client based on the > split authorizations attached in ClearCare. > > > - The client is only responsible for the private pay invoices billing > to them. > > > - These invoices are audited by the invoicing team each month for > accuracy. > > > - Parent Payer 150290 CDHC invoices should not be charged to clients > bank accounts/payment methods. > > > - If at any point CDHC amounts become the individual clients > responsibility the amounts will be moved to show under the clients = private > account. > > > - A list of all open invoices is pulled and provided to Chuck on the > Calgary Open Invoices sheet for manual PAD processing each Friday. > > > - Chuck processes the payments for the clients as listed. > > > - Vashon posts processed payments as listed into NetSuite. > > > - When the report was pulled on 9/8, CDHC parent payer invoices were > included and processed against the private pay payment methods for tho= se > clients. > > > - Going forward Vashon will remove any invoices for the 150290 CDHC > parent payer when providing reports to Chuck for processing. > > > - The erroneous payments should be posted to the client private pay > accounts in NetSuite and refunded. > > > > Based on the above and the processing amounts listed on the Calgary Open > Invoices spreadsheet I have calculated the refunds due to each client > totaling $11,317.27 on the attached spreadsheet. Please see the Refund > Calculation tab column J for the individual refund amounts. Please note > these amounts do not take into account if there are any existing > outstanding balances for these clients. > > > > I also wanted to make everyone aware that Michelle Hudgins reached out to > me today regarding Betty Browne, who is very upset. The processing error, > an excess of $3,490.41 over her private pay amount, caused her to overdra= ft > and incur overdraft fees. Betty Browne is insisting that t