--0000000000006650ba06101af956 Content-Type: multipart/alternative; boundary="0000000000006650b806101af955" --0000000000006650b806101af955 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Candice, As discussed all credits were applied to the account, moving forward all balances are the true amount owed. Please feel free to contact me to further discuss. Best, Michelle Hudgins 305-452-0760 On Mon, Jan 29, 2024 at 2:31=E2=80=AFPM Shawntel Sousa = wrote: > Hi Candice, > > Thank you for your email and I apologize for the frustration that you are > feeling. I assure you that we will get to the bottom of this. > > I have included Michelle in this email for her follow up. > > Hi Michelle, > > Can you kindly assist Candice with her billing concerns based on a call > you two previously had. Please also see the email below with the concerns > regarding billing. > > Thank you kindly. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Mon, Jan 29, 2024 at 12:28=E2=80=AFPM Candice wrote= : > >> Hi, >> >> Can you please contact Michela Higgins in your The Keys Florida >> Office 1-305-452-0760. She last called me shortly after Christmas. She >> informed me that we have actually over paid by $1200. >> >> Your accounting dept. Is very frustrating. I am still receiving billing >> from you. I have also left a message from Michela but haven=E2=80=99t he= ard back >> from her. She said she would contact me with revisions. >> >> If you can help with this follow up , it would be appreciated. >> >> Thanks, Candice Albo >> >> >> >> Sent from Mail for >> Windows >> >> >> >> *From: *TheKey >> *Sent: *January 29, 2024 12:15 PM >> *To: *candicea@shaw.ca >> *Subject: *Overdue balance of $106.05 >> >> >> >> >> >> You have an overdue balance of $106.05 with us. >> >> If payment has already been made, thank you. If not, just click here >> >> to pay your overdue balance now. >> >> Thanks for your business. >> >> >> >> View Invoices >> >> >> >> >> >> >> >> >> Questions about this message? >> >> Contact Us | Privacy Policy >> | >> | | Manage Email >> >> >> >> >> Powered by Versapay >> >> >> >> >> > --0000000000006650b806101af955 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Candice,=C2=A0 As discussed a= ll credits were applied to the account, moving forward all balances are the= true amount owed.</d