--000000000000f564e606101ab101 Content-Type: multipart/alternative; boundary="000000000000f564e506101ab100" --000000000000f564e506101ab100 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Candice, Thank you for your email and I apologize for the frustration that you are feeling. I assure you that we will get to the bottom of this. I have included Michelle in this email for her follow up. Hi Michelle, Can you kindly assist Candice with her billing concerns based on a call you two previously had. Please also see the email below with the concerns regarding billing. Thank you kindly. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Mon, Jan 29, 2024 at 12:28=E2=80=AFPM Candice wrote: > Hi, > > Can you please contact Michela Higgins in your The Keys Florida Offic= e > 1-305-452-0760. She last called me shortly after Christmas. She informed = me > that we have actually over paid by $1200. > > Your accounting dept. Is very frustrating. I am still receiving billing > from you. I have also left a message from Michela but haven=E2=80=99t hea= rd back > from her. She said she would contact me with revisions. > > If you can help with this follow up , it would be appreciated. > > Thanks, Candice Albo > > > > Sent from Mail for > Windows > > > > *From: *TheKey > *Sent: *January 29, 2024 12:15 PM > *To: *candicea@shaw.ca > *Subject: *Overdue balance of $106.05 > > > > > > You have an overdue balance of $106.05 with us. > > If payment has already been made, thank you. If not, just click here > > to pay your overdue balance now. > > Thanks for your business. > > > > View Invoices > > > > > > > > > Questions about this message? > > Contact Us | Privacy Policy > | > | | Manage Email > > > > > Powered by Versapay > > > > > --000000000000f564e506101ab100 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Candice, Thank you for your email and I apologize for the frustration that you= are feeling. I assure you that we will get to the bottom of this.=C2=A0 I have included Michelle i= n this email for her follow up.=C2=A0 Hi Michelle, Can you kindly assist Candice with her billing concerns based on a call = you two previously had. Please also see the email