--00000000000024343505ee02bc28 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I will speak to Joanne. Her review was actually quite positive albeit she, like others, were unhappy with the sudden departure of some key people. I think we made mistakes by not alerting clients to the changes that were coming and we have learned from that and are making a conscious effort to be far more transparent when there are personnel changes. I appreciate why she feels the way she does and will speak to her about all this in my call. I'll keep you posted, Cheryl On Mon., Nov. 21, 2022, 3:29 p.m. Keri Thrush, wrote: > Hi, Cheryl! > > Forwarding detractor below in order to initiate next steps. Thank you! > > On Sun, Nov 20, 2022 at 8:40 AM Medallia wrote= : > >> Client Name: David Bowes >> >> CC ID: 3752159 >> >> Primary Contact: Joanne Jaddock >> >> PC Contact Info: joannejaddock1@gmail.com / +2509209188 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Winnipeg >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 5 >> >> Comments: Helpful, kind, willing to do as asked. Always shows up on time >> for each shift. She does what she is asked. Always on time. Very helpful= . >> Anticipates issues before they arise. Doesn=E2=80=99t need to be asked. = Always on >> time. Not a good fit. Seems to spend time on her phone. We have requeste= d >> she only be used when no one else is available and for afternoon shifts >> only. She is getting a bit better each time she comes. She seems to be >> scheduled only when no one else is available. Until recent changes, I wa= s >> dealing Directly with a wonderful director and care team who would bend >> over backwards to help with any request I had. With no notice and many >> changes, it seems that service has diminished some. The situation has >> gotten a little better as I now don=E2=80=99t have to call another provi= nce, tell >> my reason for calling and have them then call someone in my province to >> help with my request. It would have been nice to at least have been >> informed changes were coming. Fortunately, the caregivers are the same >> wonderful people that have been helping my family member for the last fe= w >> years. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D16646= 9 >> > --00000000000024343505ee02bc28 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I will speak to Joanne. Her review was ac= tually quite positive albeit she, like others, were unhappy with the sudden= departure of some key people. I think we made mistakes by not alerting cli= ents to the changes that were coming and we have learned from that and are = making a conscious effort to be far more transparent when there are