--000000000000ab6e0c05ee00129a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Forwarding detractor below in order to initiate next steps. Thank you! On Sun, Nov 20, 2022 at 8:40 AM Medallia wrote: > Client Name: David Bowes > > CC ID: 3752159 > > Primary Contact: Joanne Jaddock > > PC Contact Info: joannejaddock1@gmail.com / +2509209188 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Winnipeg > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > Survey: Relationship 2 > > Main Score: 5 > > Comments: Helpful, kind, willing to do as asked. Always shows up on time > for each shift. She does what she is asked. Always on time. Very helpful. > Anticipates issues before they arise. Doesn=E2=80=99t need to be asked. A= lways on > time. Not a good fit. Seems to spend time on her phone. We have requested > she only be used when no one else is available and for afternoon shifts > only. She is getting a bit better each time she comes. She seems to be > scheduled only when no one else is available. Until recent changes, I was > dealing Directly with a wonderful director and care team who would bend > over backwards to help with any request I had. With no notice and many > changes, it seems that service has diminished some. The situation has > gotten a little better as I now don=E2=80=99t have to call another provin= ce, tell > my reason for calling and have them then call someone in my province to > help with my request. It would have been nice to at least have been > informed changes were coming. Fortunately, the caregivers are the same > wonderful people that have been helping my family member for the last few > years. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D166469 > --000000000000ab6e0c05ee00129a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Forwarding detractor below = in order to initiate next steps. Thank you! On Sun, Nov 20, 2022 at 8:= 40 AM Medallia < noreply@app.= medallia.com > wrote: Client Name: David Bowes CC ID: 3752159 Primary = Contact: Joanne Jaddock PC Contact Info: joannejaddock1@gmail.com / +25092091= 88 Survey Delivery: Email Division: Canada Business Unit: Winnipeg Tenure: More Than 52 Weeks Actual Cu= stomer Segment: Elephant Stated Customer Segment: Survey: = Relationship 2 Main Score: 5 Comments: Helpful, kind, willing= to do as asked. Always shows up on time for each shift. She does what she is asked. Always on time. Very helpful. Anticipates issues before they arise. Doesn=E2=80=99t need = to be asked. Always on time. Not a good fit. Seems to spend time on her phone. We have requested she o= nly be used when no one else is available and for afternoon shifts only. She is getting a bit better each time she comes. She seems to be scheduled= only when no o