Re: 01/09/25 - Action Required - $308k Open Balance - New Client Audit Results

From
Alejandro Aponte <aaponte@thekey.com>
To
Timon Page <timon.page@thekey.com>
CC
Timothy Thomas <tt@thekey.com>
Date
Fri, 10 Jan 2025 16:14:13 -0500
Folder
INBOX
--000000000000834937062b609472 Content-Type: multipart/alternative; boundary="000000000000834935062b609471" --000000000000834935062b609471 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Timon! Please see the below notes: Sheila Grosett - Her POA is a bank and because of this, they are paying by EFT. I therefore uploaded our banking information in lieu of another PAF. POA documentation is also uploaded. - *This client has been removed from the audit as an approved EFT payer. I will let you know that we have not received a payment as of yet and care started 12/11/2024. * Maria Molnar - CCA is now complete. I will coach our CSM on how to use Adobe Scan on her phone so that we avoid png uploads in the future. - *This client has been removed from the audit.* Harry & Dorthy Mesz - all docs are now uploaded to the client profile in CC. - *This client has been removed from the audit.* Joan Havinga - all docs are now uploaded to the client profile in CC. - *Th= is client has been removed from the audit.* Gloria Rintjema - all docs are now uploaded to the client profile in CC. - *This client has been removed from the audit.* Regards, *Alejandro Aponte* Finance Onboarding Analyst III (408) 479-8654 TheKey.com [image: TheKey] On Fri, Jan 10, 2025 at 3:00=E2=80=AFPM Timon Page = wrote: > Hi Alejandro > > The Ontario offices have 5 clients on the audit tracker from what I can > see. Here is the status of these clients: > > Sheila Grosett - Her POA is a bank and because of this, they are paying b= y > EFT. I therefore uploaded our banking information in lieu of another PAF. > POA documentation is also uploaded. > Maria Molnar - CCA is now complete. I will coach our CSM on how to use > Adobe Scan on her phone so that we avoid png uploads in the future. > Harry & Dorthy Mesz - all docs are now uploaded to the client profile in > CC. > Joan Havinga - all docs are now uploaded to the client profile in CC. > Gloria Rintjema - all docs are now uploaded to the client profile in CC. > > Let me know if there is something I missed. Otherwise, have a great > weekend! > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Thu, Jan 9, 2025 at 5:00=E2=80=AFPM wrote: > >> Hello Everyone, >> >> >> >> Please see the below summary by division for clients in need of attentio= n >> due to missing or incomplete mandatory documents in accordance with our >> onboarding process. Also below is a breakdown of the over $308k open >> balance for these client=E2=80=99s missing documentation listed by divis= ion. Please >> review and address the document attached in the link below, including an= y >> clients with a start month in Oct-Nov 2024 who account for over $25k of >> these open balances. *The deadline for December commissions is Friday >> January 10th*, please reach out to Alejandro Aponte, and Jeannie Ortiz >> 

Thread (2)