--0000000000004527b10614a8665e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Janet, It is not an assumption. It was investigated by our team. It was not our responsibility to seek out Celine in this matter but we did when you didn't produce a receipt. You may take a look at their website or inquire with them directly if you wish to hear it from them. Insurance companies require proof of purchase when they reimburse us. This offer is the best and only offer they are willing to extend without a receipt. Please let us know how you would like to proceed. Cheryl On Wed, Mar 27, 2024 at 2:50=E2=80=AFPM Jan Chaplin wr= ote: > Please evidence that assumption, thanks. > > Sent from my iPhone > > On Mar 27, 2024, at 18:48, Cheryl Cartwright > wrote: > > =EF=BB=BF > The value was calculated by insurance and legal upon understanding from > Celine that their most expensive item is $6000. We don=E2=80=99t have any= receipts > or proof of purchase and so half that amount was extended. > > On Wed, Mar 27, 2024 at 2:46=E2=80=AFPM Jan Chaplin = wrote: > >> How did you calculate that value? >> >> Sent from my iPhone >> >> > On Mar 27, 2024, at 18:41, Cheryl Cartwright >> wrote: >> > >> > =EF=BB=BF >> > Good Afternoon Janet, >> > >> > After reviewing your unique situation with our Senior Management team, >> our legal representatives, the manufacturer Celine and our insurance >> company, we are able to offer you $3000.00 CAN off your final invoice. >> Celine does not have any merchandise in their current collection over >> $6000.00 and without a receipt for the coat, our offer represents the >> maximum we are able to extend. >> > >> > Should you accept this offer, our billing team will adjust the final >> invoice and resend it to you. Otherwise our legal and collections team w= ill >> need to take over from our ops team. >> > >> > Please let me know if you have any questions about this. >> > >> > Cheryl Cartwright >> >> --0000000000004527b10614a8665e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Janet, It is not an assumption. It w= as investigated by our team. It was not our responsibility to seek out Celi= ne in this matter but we did when you didn't produce a receipt. You may= take a look at their website or inquire with them directly if you wish to = hear it from them.=C2=A0 Insurance companies requi= re proof of purchase when they reimburse us. This offer is the best and onl= y offer they are=C2=A0willing to extend without a receipt.=C2=A0 = Please=C2=A0let us know how=C2=A0you would like to proceed. Cheryl=C2=A0 On Wed, Mar 27, 2024 at 2:50=E2= =80=AFPM Jan Chaplin < jchaplin@pel= age.ca > wrote: Please evidence that assumption, thanks. Sent from my iPhone On Mar 27, 2024, at 18:48, Cheryl Cartwright < ccartwright@thekey.com >= wrote: =EF=BB=BF The value was calculated by insurance and lega= l upon understanding from Celine that their most expensive item is $600