--Apple-Mail-E9C0B695-86B4-4D39-94CE-23F263EF637B Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Cheryl, I accompanied my= mother when she purchased her fur coat at the Celine store in Bloomingdale=E2= =80=99s NYC. I know its value because I was with her when she bought it. Fra= nkly, a value of $6,000 is not consistent with that experience, although I d= o appreciate a quick scan at their current website is not conclusive. = I will contact Celine directly and ask after some historical pricing. I am also unclear why you are offering 50% of the coat=E2= =80=99s estimated value when ALL of the coat was ruined, not 50% of it. &nbs= p;In this instance it would make the best sense for your insurance company t= o replace this coat with a similar one. Mom should not bear any material con= sequence for the unforeseen and illogical actions of your employee. Replacem= ent of half a coat is not appropriate in this case. Mom should have th= e same or similar coat at no extra cost to her. I w= ill source a comparable coat and forward it to you, however I wont be able t= o do this prior to the week of April 7th because I am travelling. = Regards, Jan Sent from my iPad On= Mar 27, 2024, at 7:16=E2=80=AFPM, Cheryl Cartwright <ccartwright@thekey.= com> wrote: =EF=BB=BF Hi Janet, It is not an as= sumption. It was investigated by our team. It was not our responsibility to s= eek out Celine in this matter but we did when you didn't produce a receipt. Y= ou may take a look at their website or inquire with them directly if you wis= h to hear it from them. Insurance companies r= equire proof of purchase when they reimburse us. This offer is the best and o= nly offer they are willing to extend without a receipt. Please let us know how you would like to proceed. Cheryl On Wed, Mar 27, 2024 at 2:50=E2=80= =AFPM Jan Chaplin < jchaplin@pelage.= ca > wrote: = Please evidence that assumption, thanks. Sent from my iPhone On Mar 27, 2024, at 18:48, Cheryl Cartwright < ccartwright@thekey.com > wrote: = =EF=BB=BF The value was calculated by insurance and legal upon unders= tanding from Celine that their most expensive item is $6000. We don=E2=80=99= t have any receipts or proof of purchase and so half that amount was extende= d. On Wed, Mar 27, 2024 at 2:46=E2=80=AFPM Jan Chaplin < jchaplin@pelage.ca > wro= te: How did you ca= lculate that value? Sent from my iPhone > On Mar 27, 2024, at 18:41, Cheryl Cartwright < ccartwright@thekey.com > wrote: > > =EF=BB=BF > Good Afternoon Janet, > > After reviewing your unique situation with our Senior Management team, o= ur legal representatives, the manufacturer Celine and our insurance company,= we are able to offer you $3000.00 CAN off your final invoice. Celine does n= ot have any merchandise in their current collection over $6000.00 and withou= t a receipt for the coat, our offer represents the max