--000000000000e43e4505fae86dac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Feel free to include me too please - do agree we can't be expected to do anything beyond our typical process and look. We can try to get them there hopefully in understanding that is what we can only do. Thanks On Thu, May 4, 2023 at 12:16=E2=80=AFPM Matt Vijayan = wrote: > Hi Ali. > > I can understand your concern. Let's communicate to Bookjane on the > process before we execute. I will schedule a meeting with BookJane financ= e > and administration. > > Please copy @Jennifer Piper on future emails. > > Best regards, > > Matt > > Matt Vijayan, B.Sc., MBA, CCPE > Director of Sales, Canada > *Please note my email has changed:* > mvijayan@TheKey.com > > TheKey.ca > [image: TheKey] > > > On Thu, May 4, 2023 at 11:20=E2=80=AFAM Ali Malik = wrote: > >> Hey Matt and Tim, >> >> This client wants our invoices in a very specific format. This is a huge >> undertaking given that the hours for this client are not significant at = all >> . They want us to divide our invoices the way they send their report, >> meaning they want specific bookings on each invoice. We have never gotte= n >> this request before. >> >> Wanted to reach out to both of you to discuss if we should push back. I >> can email them saying that unfortunately we cannot divide our invoices t= he >> way they are asking as this process requires a lot of manual work and >> isn't possible with our system. >> >> Please note that we do not provide that much care for this entity as of >> now. >> >> thank you, >> >> ---------- Forwarded message --------- >> From: BookJane Billing >> Date: Mon, Apr 24, 2023 at 11:19=E2=80=AFAM >> Subject: Fwd: Invoice >> To: >> Cc: , >> >> >> Hello, >> >> Regarding the attached invoice, please note the following. >> >> 1. The invoices are required to be prepared and sent according to each >> pay period (separately) as and when you receive the invoice reports. The >> invoice reports are attached herewith. Since this is your first invoice = we >> will accept this invoice (even though it includes shifts from multiple >> periods). Going forward we request you to please send one invoice for ea= ch >> period as per the invoice report that will be periodically sent to you. >> >> 2. In the attached invoice, you have not deducted the no show penalty fo= r >> shift 1960803 dated 26-Feb-23 which was a no show by your staff. Please >> note that there is a no show penalty if your stuff does not show up for >> their designated shift. The no show penalty is the full charge for the >> shift. Please refer to the attached invoice report for the period PR7-20= 23. >> We request you to please deduct the penalty on your attached invoice. >> >> 3. One shift from PR9-2023 is missing from your invoice. Shift # 2039399 >> dated 12-Mar-23 completed by your staff Hadiat Adedeji for 7.33 hours. >> Please see attached invoice report for period PR9-2023. We request you t= o >> pleas