--0000000000009a2db005fae07dcc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali. I can understand your concern. Let's communicate to Bookjane on the process before we execute. I will schedule a meeting with BookJane finance and administration. Please copy @Jennifer Piper on future emails. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.ca [image: TheKey] On Thu, May 4, 2023 at 11:20=E2=80=AFAM Ali Malik wr= ote: > Hey Matt and Tim, > > This client wants our invoices in a very specific format. This is a huge > undertaking given that the hours for this client are not significant at a= ll > . They want us to divide our invoices the way they send their report, > meaning they want specific bookings on each invoice. We have never gotten > this request before. > > Wanted to reach out to both of you to discuss if we should push back. I > can email them saying that unfortunately we cannot divide our invoices th= e > way they are asking as this process requires a lot of manual work and > isn't possible with our system. > > Please note that we do not provide that much care for this entity as of > now. > > thank you, > > ---------- Forwarded message --------- > From: BookJane Billing > Date: Mon, Apr 24, 2023 at 11:19=E2=80=AFAM > Subject: Fwd: Invoice > To: > Cc: , > > > Hello, > > Regarding the attached invoice, please note the following. > > 1. The invoices are required to be prepared and sent according to each pa= y > period (separately) as and when you receive the invoice reports. The > invoice reports are attached herewith. Since this is your first invoice w= e > will accept this invoice (even though it includes shifts from multiple > periods). Going forward we request you to please send one invoice for eac= h > period as per the invoice report that will be periodically sent to you. > > 2. In the attached invoice, you have not deducted the no show penalty for > shift 1960803 dated 26-Feb-23 which was a no show by your staff. Please > note that there is a no show penalty if your stuff does not show up for > their designated shift. The no show penalty is the full charge for the > shift. Please refer to the attached invoice report for the period PR7-202= 3. > We request you to please deduct the penalty on your attached invoice. > > 3. One shift from PR9-2023 is missing from your invoice. Shift # 2039399 > dated 12-Mar-23 completed by your staff Hadiat Adedeji for 7.33 hours. > Please see attached invoice report for period PR9-2023. We request you to > please include this shift on your attached invoice. > > Thanks, > > > ---------- Forwarded message --------- > From: Sumira Suthesan > Date: Mon, Mar 27, 2023 at 4:42=E2=80=AFPM > Subject: Invoice > To: , Angie Kunnath , Ali > Malik > > > Good Afternoon, > > Please see attached invoice. > Please let me know if you have any questions. > > Thanks, > Sumira Suthesan > Accounts R