Re: Re: [EXTERNAL] Tom Schnitzer Oct 2022 Charges

--0000000000003d285705fe91663b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, I will write a cheque and have Brian put it in the mail. Dennis Fancy, BSP Care Solutions Manager TheKey.ca [image: TheKey] On Mon, Jun 19, 2023 at 7:45=E2=80=AFPM Cheryl Cartwright wrote: > I believe there is a credit owed that is being paid by cheque from the > Winnipeg office. Dennis can you confirm if this is being handled or how w= e > can help. > > Cheryl > > On Mon, Jun 19, 2023 at 6:32 PM Alexis Parrish wrote= : > >> Hi Cheryl, >> >> >> >> Please loop Billing in if any credits in the end are due to the client. >> Thank you. >> >> >> >> >> >> >> >> Thanks, >> >> Alexis Parrish >> >> >> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 >> >> On Mon, 19 Jun at 12:31 PM , Sumira Suthesan >> wrote: >> Will do. >> >> Thank you, >> Sumira >> >> On Mon, Jun 19, 2023 at 9:30=E2=80=AFAM Cheryl Cartwright >> wrote: >> >>> Thank you for letting me know. Please let me know if you do not reach >>> Patrick so I can try. >>> >>> Thanks, >>> >>> Cheryl >>> >>> On Mon, Jun 19, 2023 at 1:25 PM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Ali, >>>> >>>> I called Patrick an hour ago and left a voicemail. >>>> I will try again later today. >>>> >>>> Thanks, >>>> Sumira >>>> >>>> On Mon, Jun 19, 2023 at 9:22=E2=80=AFAM Ali Malik wrote: >>>> >>>>> Hey Cheryl, >>>>> >>>>> Sumira is working on it right now. We need to go back and review what >>>>> they are diputing. Once we review all charges from our CAFT system, w= e will >>>>> have better understanding as to what happened back in Oct. As of righ= t now, >>>>> there is no credit in system, so charges look valid but nevertheless = we are >>>>> going to review. >>>>> >>>>> @Sumira Suthesan Please call client ASAP >>>>> and explain the situation. Let them know we will be in touch and if w= e have >>>>> to offer a refund, we will send it back via etransfer. >>>>> >>>>> thanks >>>>> >>>>> On Mon, Jun 19, 2023 at 12:19=E2=80=AFPM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> Good Morning, >>>>>> >>>>>> We desperately need a resolution here. The POA in this case is beyon= d >>>>>> angry at the amount of time this is taking to resolve. >>>>>> >>>>>> Please help me understand what actions are being take to credit this >>>>>> client back. >>>>>> >>>>>> Thanks, >>>>>> >>>>>> Cheryl >>>>>> >>>>>> On Mon, Jun 12, 2023 at 11:56=E2=80=AFAM Lisa Swaikoski >>>>>> wrote: >>>>>> >>>>>>> Hi Sumira, >>>>>>> >>>>>>> Reports are only available for 60-90 days on the CAFT System. >>>>>>> >>>>>>> I am able to go in and search through old reports if you need thoug= h. >>>>>>> >>>>>>> What is the Originator Number, and the due dates for the >>>>>>> transactions. Once I have that, I can get those for you. >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> >>>>>>> *Lisa Swaikoski* >>>>>>> Corporate Relationship Associate >>>>>>> >>>>>>> Steinbach Branch >>>>>>> 333 Main