--0000000000001a9e3305fe84f665 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I believe there is a credit owed that is being paid by cheque from the Winnipeg office. Dennis can you confirm if this is being handled or how we can help. Cheryl On Mon, Jun 19, 2023 at 6:32 PM Alexis Parrish wrote: > Hi Cheryl, > > > > Please loop Billing in if any credits in the end are due to the client. > Thank you. > > > > > > > > Thanks, > > Alexis Parrish > > > Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 > > On Mon, 19 Jun at 12:31 PM , Sumira Suthesan > wrote: > Will do. > > Thank you, > Sumira > > On Mon, Jun 19, 2023 at 9:30=E2=80=AFAM Cheryl Cartwright > wrote: > >> Thank you for letting me know. Please let me know if you do not reach >> Patrick so I can try. >> >> Thanks, >> >> Cheryl >> >> On Mon, Jun 19, 2023 at 1:25 PM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Hi Ali, >>> >>> I called Patrick an hour ago and left a voicemail. >>> I will try again later today. >>> >>> Thanks, >>> Sumira >>> >>> On Mon, Jun 19, 2023 at 9:22=E2=80=AFAM Ali Malik wrote: >>> >>>> Hey Cheryl, >>>> >>>> Sumira is working on it right now. We need to go back and review what >>>> they are diputing. Once we review all charges from our CAFT system, we= will >>>> have better understanding as to what happened back in Oct. As of right= now, >>>> there is no credit in system, so charges look valid but nevertheless w= e are >>>> going to review. >>>> >>>> @Sumira Suthesan Please call client ASAP >>>> and explain the situation. Let them know we will be in touch and if we= have >>>> to offer a refund, we will send it back via etransfer. >>>> >>>> thanks >>>> >>>> On Mon, Jun 19, 2023 at 12:19=E2=80=AFPM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Good Morning, >>>>> >>>>> We desperately need a resolution here. The POA in this case is beyond >>>>> angry at the amount of time this is taking to resolve. >>>>> >>>>> Please help me understand what actions are being take to credit this >>>>> client back. >>>>> >>>>> Thanks, >>>>> >>>>> Cheryl >>>>> >>>>> On Mon, Jun 12, 2023 at 11:56=E2=80=AFAM Lisa Swaikoski >>>>> wrote: >>>>> >>>>>> Hi Sumira, >>>>>> >>>>>> Reports are only available for 60-90 days on the CAFT System. >>>>>> >>>>>> I am able to go in and search through old reports if you need though= . >>>>>> >>>>>> What is the Originator Number, and the due dates for the >>>>>> transactions. Once I have that, I can get those for you. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> >>>>>> *Lisa Swaikoski* >>>>>> Corporate Relationship Associate >>>>>> >>>>>> Steinbach Branch >>>>>> 333 Main Street, Steinbach, MB >>>>>> Branch: 204.326.3495 ext 2344 >>>>>> Direct Line: 204.346.1763 >>>>>> >>>>>> >>>>>> >>>>>> *From:* Sumira Suthesan >>>>>> *Sent:* Monday, June 12, 2023 9:19 AM >>>>>> *To:* Lisa Swaikoski ; Ali Malik >>>>> ali.malik@thekey.com>; Brian Boxall ; Cheryl >>>>>> Cartwright >>>>>> *Subject:* [EXTERNA