--000000000000b053610606d6a34b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, this all appears to be correct. Pam On Tue, Oct 3, 2023 at 3:20=E2=80=AFPM Claudia Vasquez wrote: > Hi Sumira, > > That is correct please do not bill for these 3 shifts from September > 16-30, 2023. With the total overbilled being $2117.50 > > > > As for Sept 14th- 15 hrs were overbilled and Sept 15th is not billable > please. > > Thank you so much, > > Claudia > > On Tue, Oct 3, 2023 at 2:07=E2=80=AFPM Sumira Suthesan wrote: > >> Hi Everyone, >> >> Can you please confirm if these 3 shifts should not be billed from >> September 16-30, 2023? >> =E2=80=8BIs the total overbilled amount $2117.50? >> >> >> The shift on 09/14, was it overbilled 15 hours versus 24hours and the >> 09/15 is not billable, correct? >> =E2=80=8B >> >> =E2=80=8B >> >> =E2=80=8B >> >> Thanks, >> >> Sumira Suthesan >> >> >> On Tue, 3 Oct at 1:52 PM , Claudia Vasquez >> wrote: >> We are still trying to figure that out as it's in there as a 24 hr shift >> but this is not a live in client. Pam has checked with Harnoor to confir= m >> that she in fact did not work those shifts and I have confirmed all othe= r >> shifts. >> >> Claudia >> >> On Tue, Oct 3, 2023 at 12:41=E2=80=AFPM Timothy Thomas w= rote: >> >>> adding in @Germaine Daniels to assist >>> with the overpayment of Harnoor Kaur. >>> >>> Claudia, why was Diane Wittmier overcharged exactly? was it a rate issu= e >>> or a shift issue? >>> >>> On Tue, Oct 3, 2023 at 3:30=E2=80=AFPM Claudia Vasquez >> claudia.vasquez@thekey.com> wrote: >>> >>>> Hi Tim, >>>> >>>> Invoice from Sept 1-15th client was over charged $1,501.50 and CG >>>> Harnoor Kaur was overpaid $867.00 (39 hrs). >>>> >>>> Invoice: Sept 16-30th Client has been overbilled by $1,848.00 >>>> >>>> Please let us know if there is anything else we can do on our end. >>>> >>>> Thank you, >>>> >>>> Claudia >>>> >>>> On Tue, Oct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Pam / Claudia can you provide us with the specific details of the >>>>> overcharge and overpay? How many hours? >>>>> >>>>> Thanks >>>>> >>>>> On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM Pamela Luarte >>>>> wrote: >>>>> >>>>>> Good afternoon, >>>>>> >>>>>> It was brought to our attention while going through billing for >>>>>> Winnipeg that a significant error occurred for the dates of Septembe= r 13 - >>>>>> 18, 2023. This will heavily impact our client Diane Wittmier, the i= nvoice >>>>>> that has been sent will be quite higher and staff Harnoor Kaur has b= een >>>>>> over paid. There are notes on all dates of the error. >>>>>> Is there a way to rescind the invoice before it disrupts our client? >>>>>> Kindly advise what our next steps are. >>>>>> >>>>>> Thank you, >>>>>> Pam >>>>>> >>>>> >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.ca >>>>> [image: TheKey] >>>>>