--000000000000e347fd0606d6744c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sumira, That is correct please do not bill for these 3 shifts from September 16-30, 2023. With the total overbilled being $2117.50 As for Sept 14th- 15 hrs were overbilled and Sept 15th is not billable please. Thank you so much, Claudia On Tue, Oct 3, 2023 at 2:07=E2=80=AFPM Sumira Suthesan = wrote: > Hi Everyone, > > Can you please confirm if these 3 shifts should not be billed from > September 16-30, 2023? > =E2=80=8BIs the total overbilled amount $2117.50? > > > The shift on 09/14, was it overbilled 15 hours versus 24hours and the > 09/15 is not billable, correct? > =E2=80=8B > > =E2=80=8B > > =E2=80=8B > > Thanks, > > Sumira Suthesan > > > On Tue, 3 Oct at 1:52 PM , Claudia Vasquez > wrote: > We are still trying to figure that out as it's in there as a 24 hr shift > but this is not a live in client. Pam has checked with Harnoor to confirm > that she in fact did not work those shifts and I have confirmed all other > shifts. > > Claudia > > On Tue, Oct 3, 2023 at 12:41=E2=80=AFPM Timothy Thomas wr= ote: > >> adding in @Germaine Daniels to assist with >> the overpayment of Harnoor Kaur. >> >> Claudia, why was Diane Wittmier overcharged exactly? was it a rate issue >> or a shift issue? >> >> On Tue, Oct 3, 2023 at 3:30=E2=80=AFPM Claudia Vasquez > claudia.vasquez@thekey.com> wrote: >> >>> Hi Tim, >>> >>> Invoice from Sept 1-15th client was over charged $1,501.50 and CG >>> Harnoor Kaur was overpaid $867.00 (39 hrs). >>> >>> Invoice: Sept 16-30th Client has been overbilled by $1,848.00 >>> >>> Please let us know if there is anything else we can do on our end. >>> >>> Thank you, >>> >>> Claudia >>> >>> On Tue, Oct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Pam / Claudia can you provide us with the specific details of the >>>> overcharge and overpay? How many hours? >>>> >>>> Thanks >>>> >>>> On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM Pamela Luarte >>>> wrote: >>>> >>>>> Good afternoon, >>>>> >>>>> It was brought to our attention while going through billing for >>>>> Winnipeg that a significant error occurred for the dates of September= 13 - >>>>> 18, 2023. This will heavily impact our client Diane Wittmier, the in= voice >>>>> that has been sent will be quite higher and staff Harnoor Kaur has be= en >>>>> over paid. There are notes on all dates of the error. >>>>> Is there a way to rescind the invoice before it disrupts our client? >>>>> Kindly advise what our next steps are. >>>>> >>>>> Thank you, >>>>> Pam >>>>> >>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> *Claudia Vasquez* >>> *Staffing Manager* >>> *Direct: 778-403-0854* >>> *Office:* 778-279-3634 >>> Email: claudia.vasquez@thekey.com >>> >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Di