--0000000000005a97dd06323a7282 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're so welcome. The onboarding and training process means a lot to me, so I want her to feel as supported as possible. We all hate tech glitches! Jackie Summers Director of Sales Operations 951-675-0413 TheKey.com [image: TheKey] On Mon, Apr 7, 2025 at 5:21=E2=80=AFPM Laura Horval wr= ote: > Jackie, thank you so much for all of your help! I really appreciate your > extra efforts to make Amy feel supported. I am hopeful if nothing else sh= e > can see that when something isn=E2=80=99t right that she has a whole team= of folks > backing her and making sure she gets what she needs. It takes a village := ) > > On Mon, Apr 7, 2025 at 6:01=E2=80=AFPM Jackie Summers wrote: > >> Ok! Mike Conner who is a primary leader in IT onboarding called me to >> connect and ensure Amy felt supported, and I added both of you to a quic= k >> 30min call tomorrow based on both of your calendars. Once Mike is able t= o >> chat with you and Amy about the issues, troubleshoot, he will be able to >> determine if expediting a new laptop is needed or if he is able to >> un-glitch the laptop. >> I hope that is helpful! I made the meeting modifiable in case you need t= o >> move it. >> >> Jackie Summers >> Director of Sales Operations >> 951-675-0413 >> TheKey.com [image: TheKey] >> >> >> >> >> >> >> On Mon, Apr 7, 2025 at 1:54=E2=80=AFPM Laura Horval = wrote: >> >>> I can see where that gets tricky- thank you! >>> >>> I asked for her to receive a new laptop. >>> >>> On Mon, Apr 7, 2025 at 4:51=E2=80=AFPM Jackie Summers >>> wrote: >>> >>>> Hey Laura, >>>> >>>> Totally understandable that this is frustrating. We have an email chai= n >>>> where I've already expressed urgency on the email distribution issue. = It >>>> seems in the onboarding form you submitted you mentioned to add her to= "all >>>> HCL communications" which sadly the helpdesk person took as "add to an= y >>>> email distro with the abbreviation "HCL" in it which was many. Honest >>>> mistake but it is very frustrating because we didn't know why it was >>>> happening that she was getting emails from other regions. >>>> >>>> Now that we have that ironed out and they're resolving it now, we can >>>> look into this laptop issue. >>>> >>>> *When you submitted the onboarding form, did you get her a brand new >>>> laptop or did you re-assign her a laptop from a prior employee? * >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Jackie Summers >>>> Director of Sales Operations >>>> 951-675-0413 >>>> TheKey.com [image: TheKey] >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Mon, Apr 7, 2025 at 1:43=E2=80=AFPM Laura Horval wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> Amy, our newest hire, is extremely frustrated, which is very >>>>> understandable given the current circumstances. She has been getting = emails >>>>> for leads out of our service area starting on her first day with us. = I was >>>>> with her when she sent