--00000000000023a5c00632395740 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Jackie, thank you so much for all of your help! I really appreciate your extra efforts to make Amy feel supported. I am hopeful if nothing else she can see that when something isn=E2=80=99t right that she has a whole team o= f folks backing her and making sure she gets what she needs. It takes a village :) On Mon, Apr 7, 2025 at 6:01=E2=80=AFPM Jackie Summers = wrote: > Ok! Mike Conner who is a primary leader in IT onboarding called me to > connect and ensure Amy felt supported, and I added both of you to a quick > 30min call tomorrow based on both of your calendars. Once Mike is able to > chat with you and Amy about the issues, troubleshoot, he will be able to > determine if expediting a new laptop is needed or if he is able to > un-glitch the laptop. > I hope that is helpful! I made the meeting modifiable in case you need to > move it. > > Jackie Summers > Director of Sales Operations > 951-675-0413 > TheKey.com [image: TheKey] > > > > > > > On Mon, Apr 7, 2025 at 1:54=E2=80=AFPM Laura Horval = wrote: > >> I can see where that gets tricky- thank you! >> >> I asked for her to receive a new laptop. >> >> On Mon, Apr 7, 2025 at 4:51=E2=80=AFPM Jackie Summers >> wrote: >> >>> Hey Laura, >>> >>> Totally understandable that this is frustrating. We have an email chain >>> where I've already expressed urgency on the email distribution issue. I= t >>> seems in the onboarding form you submitted you mentioned to add her to = "all >>> HCL communications" which sadly the helpdesk person took as "add to any >>> email distro with the abbreviation "HCL" in it which was many. Honest >>> mistake but it is very frustrating because we didn't know why it was >>> happening that she was getting emails from other regions. >>> >>> Now that we have that ironed out and they're resolving it now, we can >>> look into this laptop issue. >>> >>> *When you submitted the onboarding form, did you get her a brand new >>> laptop or did you re-assign her a laptop from a prior employee? * >>> >>> >>> >>> >>> >>> >>> >>> >>> Jackie Summers >>> Director of Sales Operations >>> 951-675-0413 >>> TheKey.com [image: TheKey] >>> >>> >>> >>> >>> >>> >>> On Mon, Apr 7, 2025 at 1:43=E2=80=AFPM Laura Horval wrote: >>> >>>> Good Afternoon, >>>> >>>> Amy, our newest hire, is extremely frustrated, which is very >>>> understandable given the current circumstances. She has been getting e= mails >>>> for leads out of our service area starting on her first day with us. I= was >>>> with her when she sent her first email to Salesforce asking for resolu= tion. >>>> >>>> Her laptop is also not working properly. The screen will randomly clos= e >>>> and then several more screens will appear and her arrow won=E2=80=99t = work. >>>> >>>> Can we please get this resolved ASAP? I want to make sure that she is >>>> not marked as behind in any of her trainings while this is happening- = it is >>>