--00000000000056b4cf05e673fe33 Content-Type: multipart/alternative; boundary="00000000000056b4cd05e673fe32" --00000000000056b4cd05e673fe32 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Scott, Correct, it's ok that the number that shows to customers is not the ones we gave you. It just need to be the ones we gave you on the backup so that Callrail can read it and then mask the numbers appropriately. As long as the backend of the site is correct, we should be good. It's not swapping on the backend, correct? You can input the correct phone numbers there? Let us know if we need to get on a call to go over this. Sincerely, On Wed, Aug 17, 2022 at 9:56 AM Scott Charles wrote: > Hi Alexa, > > Thanks for the info! > > The only issue with Callrail is it is automatically swapping the phone > numbers and preventing us from uploading the phone numbers we were given > for Vancouver and Winnipeg. That is why the extra space is showing as tha= ts > the only current way to adjust the phone numbers. > > If you are comfortable with all phone numbers defaulting to 778 732 5087 > then we have nothing to worry about, although if the numbers are supposed > to differ from that we will either need someone to update that in Callrai= l > or be given the credentials so we can make adjustments. > > Let me know if that makes sense. > > Thanks, > [image: Scott Charles, Web Manager] > > > Scott Charles, Web Manager > U7 SOLUTIONS | Make the web work for you > 78 George Street, Suite 204, Ottawa, ON K1N 5W1 > Direct: 613-804-7894 Telephone: 1-888-236-1467 > https://www.u7solutions.com > > [image: LinkedIn button] [= image: > Twitter button] [image: Facebook button= ] > [image: Email list button] > > > > On Wed, Aug 17, 2022 at 12:18 PM Alexa Graziani > wrote: > >> Hi Scott, >> >> Yes, we are using Callrail and would like the numbers to swap >> dynamically. That is the intended feature not a bug. That's how we are >> tracking the channel our calls are coming from. Callrail reads the numbe= r >> on the backend of the site and then shows the user a tracking number tha= t >> routes to the intended line. >> >> If the team has questions on anything that is in place on the site, >> please have them ask us ahead of time instead of implementing a workarou= nd >> so that we can avoid issues like this in the future. >> >> Sincerely, >> >> On Wed, Aug 17, 2022 at 8:51 AM Scott Charles > scott.charles@u7solutions.com> wrote: >> >>> Hi everyone, >>> >>> Just wanted to provide a quick update on the phone number formatting >>> issue. There is currently a plugin / tool the site is using called >>> https://www.callrail.com/ >>> >>> It appears it is tracking call conversions and call leads. The issue is >>> that in the plugin it has a feature to automatically change phone numbe= rs >>> to (778 732 5087). Anytime a phone number is input into wordpress it ge= ts >>> changed. This is why our developer put a space between the first 2 numb= ers >>> for now as th