--0000000000004421c205e672bead Content-Type: multipart/alternative; boundary="0000000000004421c005e672beac" --0000000000004421c005e672beac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alexa, Thanks for the info! The only issue with Callrail is it is automatically swapping the phone numbers and preventing us from uploading the phone numbers we were given for Vancouver and Winnipeg. That is why the extra space is showing as thats the only current way to adjust the phone numbers. If you are comfortable with all phone numbers defaulting to 778 732 5087 then we have nothing to worry about, although if the numbers are supposed to differ from that we will either need someone to update that in Callrail or be given the credentials so we can make adjustments. Let me know if that makes sense. Thanks, [image: Scott Charles, Web Manager] Scott Charles, Web Manager U7 SOLUTIONS | Make the web work for you 78 George Street, Suite 204, Ottawa, ON K1N 5W1 Direct: 613-804-7894 Telephone: 1-888-236-1467 https://www.u7solutions.com [image: LinkedIn button] [im= age: Twitter button] [image: Facebook button] [image: Email list button] On Wed, Aug 17, 2022 at 12:18 PM Alexa Graziani wrote: > Hi Scott, > > Yes, we are using Callrail and would like the numbers to swap dynamically= . > That is the intended feature not a bug. That's how we are tracking the > channel our calls are coming from. Callrail reads the number on the backe= nd > of the site and then shows the user a tracking number that routes to the > intended line. > > If the team has questions on anything that is in place on the site, pleas= e > have them ask us ahead of time instead of implementing a workaround so th= at > we can avoid issues like this in the future. > > Sincerely, > > On Wed, Aug 17, 2022 at 8:51 AM Scott Charles scott.charles@u7solutions.com> wrote: > >> Hi everyone, >> >> Just wanted to provide a quick update on the phone number formatting >> issue. There is currently a plugin / tool the site is using called >> https://www.callrail.com/ >> >> It appears it is tracking call conversions and call leads. The issue is >> that in the plugin it has a feature to automatically change phone number= s >> to (778 732 5087). Anytime a phone number is input into wordpress it get= s >> changed. This is why our developer put a space between the first 2 numbe= rs >> for now as that's the only way to prevent the phone number from >> automatically switching. >> >> You can see for example the phone number was input correctly in the >> backend but changed on the website via the plugin. >> >> [image: image.png] >> [image: image.png] >> >> In order to adjust this we'd need to access the plugin and see if there >> is a way to remove the automatic phone number replacement. Does anyone h= ave >> the credentials for the https://www.callrail.com/ use on the website? >> >> Thanks, >> [image: Scott Charles, Web Manager] >> >> >> Scott Charles, Web Manager >> U7 SOLUTIONS | Make