Good afternoon,
Thanks for the email.
Please note that, payroll team doesn't calculate the bonus amounts.
Payroll team only paid out what they received from the compensation team.
Thanks,
Irin
On Tue, May 7, 2024 at 2:35 PM HR Service Center Support <
HRServiceCenter@thekey.com> wrote:
> Hello, Forwarding this ticket for assistance on this.
>
> First & Last Name: Timothy Thomas
> Phone Number: +1 (514) 5919387
> Email: tt@thekey.com
> Employee ID (EID): 101262
> Title: Head of Canada Division
> Location (City&State): Westmount, Quebec
> If Caregiver, Caregiver Ambassador name and phone number: Chad Everitt
> If Corp/field, manager name and phone number:
> In WD? Yes or no?: Yes
> Reason for contact (describe the issue/question): Bonus/Pay Inquiry
>
> Thank you!
>
> *Please share your experience - *Click here to complete a 3-question
> survey <https://forms.gle/EkuQxQwCB6HeboAMA>
>
> On Tue, May 7 11:55 AM , Timothy <tt@thekey.com> wrote:
> Could you please assist me with the email below? I'm available for a quick
> call if required.
>
> ---------- Forwarded message ---------
> From: *Desiree A.* <desiree.aranjo@thekey.com>
> Date: Tue, May 7, 2024 at 11:46 AM
> Subject: Re: January & February 2024 pay
> To: Timothy Thomas <tt@thekey.com>
> Cc: Desiree A. <desiree228@gmail.com>, Irin Eva <irin.eva@thekey.com>,
> Joey Taylor <joey.taylor@thekey.com>, <canadapayroll@thekey.com>
>
>
> Hi Tim,
>
> We are both doing well, thank you!
>
> I had received my last pay over the pay cycle February 23rd 2024 when the
> bonuses were supposed to go out but I didn't receive mine. The agreement
> states that bonuses would not be paid only when the plan participant
> terminates employment with the company, however I am still with the company
> and should not be considered "terminated".
>
> The agreement also notes that on February 2nd 2024, I would have been
> notified about the bonus payment I would be receiving for January and
> February 2024. I was never notifed on the amounts and neither was I
> informed then that I would not be eligible for the payouts for February
> 2024 for not completing the month or that the January 2024 payout would be
> received only once I return back to work. I do not recall signing these in
> the agreement and neither was I informed about the same by payroll. If I am
> mistaken, appreciate if you could point these out in the bonus agreement.
>
> I understand the bonuses for January and February 2024 would be the
> average of the bonuses received in October, November and December 2023. My
> bonuses for October 2023, November 2023 and December 2023 were $1760, $1535
> and $1280 respectively. This is not a small amount for me and should I not
> have been qualified to receive the amounts for January 2024 and February
> 2024, I should have been notifed in advance of the same.
>
> I would appreciate if you could look into this, so that I am fairly paid
> what I am owed for the sales I worked to close the last two months and have
> this paid out by the next pay cycle.
>
> Thank you in advance,
> Desiree Aranjo
>
>
>
> On Wed, May 1, 2024, 1:42 p.m. Timothy Thomas <tt@thekey.com> wrote:
>
> Hi Desiree.
>
> I hope you and baby are doing great.
>
> I wish I had better news on this. Compensation says that your January
> incentive will be paid upon your return to work after leave. The bonus
> agreements state that you must be actively working at the time the bonuses
> are paid to be eligible.
>
> Take care.
>
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> On Wed, May 1, 2024 at 1:09 PM Desiree A. <desiree228@gmail.com> wrote:
>
> Thank you for the clarification, I remember now that was eliminated.
>
> Will look forward regarding next steps then.
>
> Appreciate the help :)
> Desiree
>
> On Wed, May 1, 2024, 11:22 a.m. Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
> Hey Desiree,
>
> Glad to hear :) The bonuses for Q1 were not based on Animal Kingdom, they
> eliminated that when Chen left. The way they were calculated was they took
> October, November, and December (Q4) bonus amounts, added them up and
> divided by 3. So basically the monthly average of Q4.
> I am including @Timothy Thomas <tt@thekey.com> in this thread as he said
> Friday, he will receive information regarding your bonus.
>
> Let me know if you have any questions
>
> On Wed, May 1, 2024 at 10:38 AM Desiree A. <desiree228@gmail.com> wrote:
>
> Hey Joey,
>
> We are both doing well, thank you :)
>
> That's unfortunate about February.
> Please let me know if I would be receiving both the start of care bonus
> and the animal kingdom bonus for January 2024 and if so when I could expect
> to receive that.
>
> Thank you so much for looking into this for me so quickly, truly
> appreciate it.
>
> Kind regards,
> Desiree
>
>
>
> On Tue, Apr 30, 2024, 10:42 a.m. Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
> Hey Desiree,
>
> Hope you and the baby are doing well :)
>
> I checked with Timothy. He said you should have received one for January!
> Nothing for February unfortunately, apparently you need to finish the month
> to be eligible according to HR.
> @Irin Eva <irin.eva@thekey.com> Did you ever get a bonus proof for Jan
> for Desiree?
>
> Thanks,
>
>
> On Tue, Apr 30, 2024 at 10:38 AM Desiree A. <desiree228@gmail.com> wrote:
>
> Noted Irin, thank you for the quick response.
>
> Joey, please let me know if I would be receiving the bonuses for January
> and February 2024.
>
> Thank you so much,
> Desiree
>
> On Tue, Apr 30, 2024, 12:39 a.m. Irin Eva <irin.eva@thekey.com> wrote:
>
> Hi Des,
>
> We didn’t receive any bonus amounts for you to payout for January and
> February 2024. That’s why you didn’t receive any bonus amounts.
>
> Thanks,
> Irin
>
>
> *For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
> - canadapayroll@thekey.com <canadapayroll@thekey.com>*
>
> Irin Nahar Eva, PCP, PLP (CPM)
> Payroll Supervisor
> *647-932-6409 *
> irin.eva@thekey.com
> [image: See the source image]
>
>
> On Mon, Apr 29, 2024 at 6:15 PM Desiree A. <desiree.aranjo@thekey.com>
> wrote:
>
> Hi Irin, Joey,
>
> I hope you are both doing well.
>
> I started maternity leave on February 19th, 2024 and wanted to check if I
> would be receiving the January 2024 and February 2024 start of care bonuses
> and animal kingdom bonuses?
>
> Irin, I understand you had mentioned these would be paid out when you
> received confirmation, but I don't think I received these yet.
>
> Please let me know in case these were already paid out and if so which pay
> stub so I can double check my records. Apologies if I may be wrong, but
> just wanted to make sure.
>
> Thank you both in advance!
>
> Kind regards,
>
> *Desiree Aranjo*
> Gestionnaire des solutions de soins / Care Solutions Manager
> O. 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
>
> --
> Joey Taylor
> *Directeur Général/**General Manager*
> 514-907-5065
> TheKey.ca <https://thekey.ca/>
> [image: TheKey]
>
>
>
> --
> Joey Taylor
> *Directeur Général/**General Manager*
> 514-907-5065
> TheKey.ca <https://thekey.ca/>
> [image: TheKey]
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> [#INC-112590]:424188:fs
>
--
*For All Kind of Payroll Inquiries Please Copy Canada Payroll Email
- canadapayroll@thekey.com <canadapayroll@thekey.com>*
Irin Nahar Eva, PCP, PLP (CPM)
Payroll Supervisor
*647-932-6409 *
irin.eva@thekey.com
[image: See the source image]