--000000000000ae712c05e5eeb742 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Andy see Tim request. On Fri, Aug 5, 2022 at 10:10 AM Timothy Thomas wrote: > As we're about to roll out the app in Canada, does anyone know if there i= s > a walk through video that was created for caregiver training? > > On Thu, Aug 4, 2022 at 9:43 PM Kimberly Guerci wrote= : > >> Long Island is about 55% usage and we have similar issues to what Kim >> described for those that don't use it. I also noticed when I went into = the >> detail view, there is 0% for the RNs that are in the schedules which may= be >> skewing the percentages somewhat. Their shifts are added manually for >> billing so they would never be using the app. Not sure if there is a wa= y >> to pull these out of the data so we can get a better picture of >> the percentage of use - which still needs to improve even with those shi= fts >> removed. I imagine Kim & Cathy have similar issues in their regions if t= hey >> are billing for visits. >> >> Steps was not able to use the app consistently this week due to >> consolidation and it took some time to get the CGs back in the app. >> Mavencare is not on our system yet. >> >> On Thu, Aug 4, 2022 at 9:01 PM Kim Kranwinkel > kimberly.kranwinkel@thekey.com> wrote: >> >>> After my conversation with the team we appear to have a few areas that >>> are impacting the usage: >>> 1. Prepaid cell service - >>> 2. Older smartphone that won=E2=80=99t let them log in >>> 3. Poor service in the buildings to access the app >>> 4. App not opening >>> >>> The CA team is working to assist in resolving issues. >>> >>> NVA-51% >>> MD-65% >>> Regent- 34% >>> LM- 59% >>> >>> Next week we should see improvement. >>> >>> Kim >>> >>> On Thu, Aug 4, 2022 at 6:20 PM Angie Markwell >>> wrote: >>> >>>> Hi all - Audra sent me update for Great Lakes on caregiver usage which >>>> sits at 95%. Would love updates from you all. Thanks >>>> >>>> Sent from Angie's iPhone >>> >>> -- >>> Kimberly Kranwinkel >>> Regional Operations Director >>> *Please note my email has changed:* >>> kimberly.kranwinkel@TheKey.com >>> (301) 767-6622 >>> TheKey.com >>> [image: TheKey] >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > --000000000000ae712c05e5eeb742 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Andy see Tim request. On Fri, Aug 5, 2022 at 10:10 AM Ti= mothy Thomas < tt@thekey.com > wro= te: As we're about to roll out the app in Canada, does anyone know if = there is a walk through video that was created for caregiver training? On Th= u, Aug 4, 2022 at 9:43 PM Kimberly Guerci < kguerci@thekey.com > wrote: Long Island is a= bout 55% usage and we have similar issues to what Kim described for those t= hat don't use it.=C2=A0 I also noticed when I went into the detail=C2= =A0view, there is 0% for