Oh actually, if it's 11/4-11/10, is he talking about the on-call number my
agents call and not a change in InContact or 8x8 to the actual client/cg
call routing?
GW
Gabrielle Wolfe
* Head of Contact Center*
gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
+1-360-502-3020
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Tue, Oct 29, 2024 at 5:33 PM Audra Williams <audraw@thekey.com> wrote:
> Mark, we can connect on this tomorrow. This will just be for 11/4-11/10.
>
> Best,
>
> On Tue, Oct 29, 2024 at 1:14 PM Gabrielle Wolfe <gwolfe@thekey.com> wrote:
>
>> They are coming off of call center 11/11. All of it needs to change to
>> some combination of MAP answering service and on-call.
>>
>> GW
>>
>> Gabrielle Wolfe
>>
>> * Head of Contact Center*
>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>> +1-360-502-3020
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Tue, Oct 29, 2024 at 12:16 PM Mark Warner <mark.warner@thekey.com>
>> wrote:
>>
>>> No call center forwarding changes should be needed for Chicago from an
>>> 8x8 perspective as that’s already established.
>>>
>>> Will we be using one of the non-Chicago office numbers to forward ALL
>>> non-Chicago offices to or will a new “combined” call center DID be
>>> created? If we will use one of the existing non-Chicago call center DIDs,
>>> which one should we use?
>>>
>>> On Tue, Oct 29, 2024 at 2:11 PM Gabrielle Wolfe <gwolfe@thekey.com>
>>> wrote:
>>>
>>>> Absolutely should be technically feasible. Can you work with
>>>> Mark/Audra to make sure the final setup is determined prior to 11/11 so
>>>> Mark can make the new routing correctly based on the new requirements?
>>>>
>>>> Adding +Gabriel La <gabe@thekey.com> and +Audra Williams
>>>> <audraw@thekey.com> for visibility.
>>>>
>>>> Thanks!
>>>>
>>>> GW
>>>>
>>>> Gabrielle Wolfe
>>>>
>>>> * Head of Contact Center*
>>>> gwolfe@thekey.com <https://brand.thekey.com/esg/gwolfe@thekey.com>
>>>> +1-360-502-3020
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Tue, Oct 29, 2024 at 12:01 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Gabrielle,
>>>>>
>>>>> Since our move to the answering service was pushed back from 11/4 to
>>>>> 11/11, can we make a change to how the call center routes our after hours
>>>>> calls in the midwest for next week?
>>>>>
>>>>> We're breaking the midwest into two markets.
>>>>>
>>>>> 1. Chicago - calls routed to their on-call line
>>>>> 2. Kansas City, St-Louis, Columbus, Milwaukee and Grand Rapids - calls
>>>>> routed to their on-call line.
>>>>>
>>>>> Thanks
>>>>> Tim
>>>>>
>>>>> --
>>>>>
>>>>> *Tim Thomas*
>>>>> Head of Midwest & Canada Divisions | *TheKey*
>>>>> Mobile: 514.591.9387
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>
> --
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>