--000000000000dd7fb306116d22c5 Content-Type: multipart/alternative; boundary="000000000000dd7fb106116d22c4" --000000000000dd7fb106116d22c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, Thank you for this information. However these invoices still show as open, I have been requested not to reach out to this client directly. So I am looking for direction on how to proceed, or who will best explain this to the client as something is being missed here, as we have provided statements and invoices to the client multiple times. Type Date Num Name Name Phone # Name E-Mail Due Date Rep Open Balance Amoun= t Invoice 11/21/2023 51132 Sasseville Rachel abbas.sadikot@mcgill.ca 12/21/2023 etrsf 1,182.25 1,182.25 Invoice 11/28/2023 51219 Sasseville Rachel abbas.sadikot@mcgill.ca 12/28/2023 etrsf 1,182.25 1,182.25 Invoice 12/12/2023 51396 Sasseville Rachel abbas.sadikot@mcgill.ca 01/11/2024 etrsf 886.06 886.06 Invoice 08/15/2023 49786 Sasseville Rachel abbas.sadikot@mcgill.ca 09/14/2023 etrsf 1,186.77 1,186.77 Invoice 10/03/2023 50485 Sasseville Rachel abbas.sadikot@mcgill.ca 11/02/2023 etrsf 988.75 988.75 *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Feb 15, 2024 at 10:07=E2=80=AFAM Tim Thomas wr= ote: > Hi John, > > I have generally not been handling e-transfer payments for awhile (except > for one or two exceptions). > > For Sasseville, I looked in the bank, specifically all transfers back to > August =E2=80=9923 and they have all been applied in QB. There are howev= er a > number of unpaid invoices going back to August, so it appears that the > client has not paid, unless of course they switched to another form of > payment and those payments were not applied. > > > > [image: PastedGraphic-1.tiff] > > *Tim Thomas Sr.* > *514: 726 7647* > > tthomas@thekey.com > > > > > > > On Feb 15, 2024, at 9:39 AM, John Janiga wrote: > > Hello Tim, > > Apologies, Joey was working directly with Tim Sr. as to why this cannot b= e > posted into quickbooks. > > @Cynthia Lum Please coordinate with Tim Sr directly to > get this payment posted, client balance is growing. > > Thank you, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Thu, Feb 15, 2024 at 9:33=E2=80=AFAM Timothy Thomas wr= ote: > >> Hi John, >> >> This isn't a question for Joey. He doesn't touch quickbooks. >> >> Isn't Cynthia in charge of applying payments? Can we confirm that the >> Sasserville e-transfer was deposited? Adding @Tim Thomas >> SR for visibility. >> >> On Thu, Feb 15, 2024 at 9:29=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Joey, >>> >>> We still have not posted Rachel Sassevilles payments - invoices are >>> still open on account. >>> >>> Please advise on what needs to be done to post the funds received. >>> >>> Best, >>> *John Janiga* >>> Senior Accounts Receivable Specia