--Apple-Mail-C2245D18-1F20-4532-B6AA-D19F1A2CCCB2 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Ali, They are three weeks behind in t= heir payments. Tim Thomas 514 726 7647 On Jun 15, 2023, at 9= :25 AM, Ali Malik <ali.malik@thekey.com> wrote: =EF=BB=BF Hey= Tim and Cheryl, What are we going to do about this? We c= annot adjust all invoices. If we do have to adjust the rate back, we will ne= ed to calculate and add credit memo. @Tim Thomas Is the client behind on payments, or h= olding back due to this? thanks = On Wed, Jun= 14, 2023 at 6:29=E2=80=AFPM Fabio Gatti < f.gatti7@gmail.com > wrote: Hi Tim, Unfortun= ately the method it was communicated does not abide by consumer protection l= aw as there was no indication as to what the email contained (no reference i= n the email title or body of the email concerning the document or purpose of= the link) and it was sent by an unknown source (our contract is with Home C= are assistance and there is no mention of the The Key company) . How can you= expect your clients to blindly open links with no subject or context as to w= hat it pertains to. Due to the fraudulent methods in which the notification w= as sent, the prior request to revise all invoices to the original price rema= ins open. Sincerely,&nbs= p; Fabio Gatti On Jun 14, 2023, at 9:30 AM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB=BF= Good morning Mr. Gatti, Pleas= e find enclosed a copy of the price increase notice that was sent to the ema= il address cgatti.selection@gmail.com via our Pandadoc system on March 16t= h, 2023. Best regards, -- Tim Thomas Head of C= anada Division Please note my email has changed= : tt@TheKey.com (514) 591-9387 TheKey.ca <a href=3D"https://www.thekey.com/" style=3D"c= olor:rgb(27,90,150);backgrou