--000000000000695e3b05fe2b0117 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Cheryl, What are we going to do about this? We cannot adjust all invoices. If we do have to adjust the rate back, we will need to calculate and add credit memo= . @Tim Thomas Is the client behind on payments, or holding back due to this? thanks On Wed, Jun 14, 2023 at 6:29=E2=80=AFPM Fabio Gatti wr= ote: > Hi Tim, > > Unfortunately the method it was communicated does not abide by consumer > protection law as there was no indication as to what the email contained > (no reference in the email title or body of the email concerning the > document or purpose of the link) and it was sent by an unknown source (ou= r > contract is with Home Care assistance and there is no mention of the The > Key company) . How can you expect your clients to blindly open links with > no subject or context as to what it pertains to. Due to the fraudulent > methods in which the notification was sent, the prior request to revise a= ll > invoices to the original price remains open. > > > Sincerely, > > Fabio Gatti > > On Jun 14, 2023, at 9:30 AM, Timothy Thomas wrote: > > =EF=BB=BF > Good morning Mr. Gatti, > > Please find enclosed a copy of the price increase notice that was sent to > the email address cgatti.selection@gmail.com via our Pandadoc system on > March 16th, 2023. > > Best regards, > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > >>> >>> ---------- Forwarded message --------- >>> From: Fabio Gatti >>> Date: Tue, Jun 13, 2023 at 7:05=E2=80=AFPM >>> Subject: Re: Errors in invoices for Vittoria Iadipaolo >>> To: Sumira Suthesan , Ali Malik >> ali.malik@thekey.com> >>> Cc: C Gatti , Dominique Jacobs >> djacobs@thekey.com> >>> >>> >>> Hi Sumira, Alik, >>> >>> Upon reviewing the invoices from May onwards, I noticed that the hourly >>> rate was increased to $37.40 from the contractual value of 34$. Seeing = that >>> the second paragraph of the second page of the contract stipulates that= any >>> change in billing rate would come with a written notice of at least 3 w= eeks >>> and that this was not done, I ask that you please revise all invoices >>> received May 1st (starting at invoice 48254) and onwards and credit us = the >>> overpaid value. >>> >>> Sincerely, >>> >>> Fabio Gatti >>> >> >> >> -- >> >> Joey Taylor >> >> *Regional Care Solutions Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > --=20 *Ali Malik* Manager - Financial Operations --000000000000695e3b05fe2b0117 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Cheryl, What are we going t= o do about this? We cannot adjust all invoices. If we do have to adjust the