--Apple-Mail=_E075DE9D-9503-4E6E-84D9-86D71134C29B Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Good job Timothy! Tim Thomas Home Care Assistance (Montreal) Inc. 4464 Ste. Catherine Ouest Westmount, Quebec H3Z 1R7 Tel: 514 907 5065 - Fax: 514 907 5067 =20 tthomas@homecareassistance.c om www.homecareassistancemontreal.ca = =20 Blog: Home Care Assistance Montreal = Facebook: HCA Montreal Facebook=C2=A0 = = =20 Twitter: HCA Montreal Twitter > On Mar 25, 2015, at 6:34 PM, Timothy Thomas = wrote: >=20 > FYI >=20 > ---------- Forwarded message ---------- > From: Christopher Powell > > Date: Wed, Mar 25, 2015 at 6:30 PM > Subject: Alan J. Powell Log > To: Timothy Thomas > >=20 >=20 > Hello Mr. Thomas, > Thank you for the email below, your response makes a difference to me. >=20 > The attached is the scan of all the logged care for my father. It = seems that on March 17th there was no logged information for the 3pm to = 9:30 pm time, since the first page has Akbar=E2=80=99s log for the day = then the next log is for the morning of the 18th. >=20 > I truly appreciate your patience to listen to me, and I wish you the = best in your efforts to improve your service. >=20 > Regards, > Christopher Powell >=20 >=20 > On 2015-03-24, 12:13 PM, "Timothy Thomas" > wrote: >=20 > Good afternoon Mr. Powell, >=20 > Thank you for your honest feedback. >=20 > Again, I apologize for the way in which you were treated yesterday. I = can assure you that it will be dealt with promptly.=20 >=20 > In regards to our caregivers, I wish all could have been to the level = of Akbar. I will review our procedures with our staffing coordinator to = ensure things get rectified.=20 >=20 > As for the care notes, send them to me directly and I will file them = myself to ensure proper confidentiality.=20 >=20 > Should you have any questions, please don't hesitate to contact me = directly. > Best regards, >=20 >=20 >=20 > --=20 > Timothy Thomas >=20 >=20 > Home Care Assistance (Montr=C3=A9al) Inc. > 4464 Ste. Catherine Ouest > Westmount, Qu=C3=A9bec > H3Z 1R7 > Tel: 514 907 5065 <> - Fax: 514 907 5067 <>=20 > tt@homecareassistance.com >=20 > = = > --Apple-Mail=_E075DE9D-9503-4E6E-84D9-86D71134C29B Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_B9361EB5-B227-4FF0-8B1A-14F254870A04" --Apple-Mail=_B9361EB5-B227-4FF0-8B1A-14F254870A04 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Good job Timothy! Tim = Thomas <span lang=3D"EN-US" style=3D"font-family: