--001a113d1938192bee05122480c7 Content-Type: multipart/alternative; boundary=001a113d1938192be305122480c5 --001a113d1938192be305122480c5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable FYI ---------- Forwarded message ---------- From: Christopher Powell Date: Wed, Mar 25, 2015 at 6:30 PM Subject: Alan J. Powell Log To: Timothy Thomas Hello Mr. Thomas, Thank you for the email below, your response makes a difference to me. The attached is the scan of all the logged care for my father. It seems that on March 17th there was no logged information for the 3pm to 9:30 pm time, since the first page has Akbar=E2=80=99s log for the day then the nex= t log is for the morning of the 18th. I truly appreciate your patience to listen to me, and I wish you the best in your efforts to improve your service. Regards, Christopher Powell On 2015-03-24, 12:13 PM, "Timothy Thomas" wrote= : Good afternoon Mr. Powell, Thank you for your honest feedback. Again, I apologize for the way in which you were treated yesterday. I can assure you that it will be dealt with promptly. In regards to our caregivers, I wish all could have been to the level of Akbar. I will review our procedures with our staffing coordinator to ensure things get rectified. As for the care notes, send them to me directly and I will file them myself to ensure proper confidentiality. Should you have any questions, please don't hesitate to contact me directly= . Best regards, --=20 *Timothy Thomas* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --001a113d1938192be305122480c5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable FYI ---------- Forwarde= d message ---------- From: Christopher Pow= ell < christopher.powell@sympatico.ca > Date: Wed, Mar 25, = 2015 at 6:30 PM Subject: Alan J. Powell Log To: Timothy Thomas < tt@homecareassistance.com >= ; Hello Mr. Thomas, Thank you for the email below, your response makes a difference to me. The attached is the scan of all the logged care for my father. It seems tha= t on March 17th there was no logged information for the 3pm to 9:30 pm time= , since the first page has Akbar=E2=80=99s log for the day then the next lo= g is for the morning of the 18th. I truly appreciate your patience to listen to me, and I wish you the best i= n your efforts to improve your service. Regards, Christopher Powell On 2015-03-24, 12:13 PM, "Timothy Thomas" < tt@homecareassistance.com &g= t; wrote: Good afternoon Mr. Powell, Thank you for your honest feedback. Again, I apologize for the way in which you were treated yesterday. I can a= ssure you that it will be dealt with promptly.=C2=A0 In regards to our caregivers, I wish all could have been to the level of Ak= bar. I will review our procedures with our staffing coordinator to ensure t= hings get rectified.=C2=