--Apple-Mail=_FDE20201-D23A-4025-BB8C-728F7A58DEA3 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Ali, These payments paid different invoices. I don=E2=80=99t see any double = payments. I=E2=80=99ll send the client a statement. Tim Sr. > On Apr 26, 2023, at 3:56 PM, Ali Malik wrote: >=20 > @Vincenzo Nesparoli @Tim Thomas = Vincent, can you look into this. We got a = duplicate payment, we should allocate that overpayment to this weeks = invoice. >=20 > Hello Mrs. Grant,=20 >=20 > I will have the team mark the overpayment as soon as possible to this = week's invoice. Please do not send further payment until we have = reconciled. We will keep you posted. >=20 > Thank you for your patience. >=20 > Warm regards, >=20 > On Wed, Apr 26, 2023 at 3:40=E2=80=AFPM Maria Licoudis = > wrote: > Hello Ali, >=20 > I spoke with Mrs. Grant this afternoon, she told me that she had paid = an invoice twice. She was told that her next invoice would have the = credit, but it does not.=20 > Can you please look into this and inform Mrs. Grant and her daughter = Christy.=20 > Thank you. >=20 > Maria >=20 >=20 > Maria Licoudis RN > Client Success Manager >=20 > 514-907-5065 >=20 > TheKey.ca=C2=A0=C2=A0 >=20 >=20 >=20 >=20 > --=20 > Ali Malik > Manager - Financial Operations=20 >=20 --Apple-Mail=_FDE20201-D23A-4025-BB8C-728F7A58DEA3 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Ali, These = payments paid different invoices. I don=E2=80=99t see any double = payments. I=E2=80=99ll send the client a statement. Tim Sr. On Apr 26, 2023, at 3:56 PM, Ali Malik < ali.malik@thekey.com > wrote: @Vincenzo = Nesparoli @Tim = Thomas Vincent, can you look into this. We got a duplicate = payment, we should allocate that overpayment to this weeks invoice. Hello = Mrs. Grant, I will have the team mark the overpayment as soon as = possible to this week's invoice. Please do not send further payment = until we have reconciled. We will keep you posted. Thank you for your = patience. Warm = regards, On Wed, Apr 26, 2023 at 3:40=E2=80=AFPM = Maria Licoudis < mlicoudis@thekey.com > wrote: Hello = Ali, I spoke with = Mrs. Grant this afternoon, she told me that she had paid an invoice = twice. She was told that her next invoice would have the credit, but it = does not. Can you please look into this and = inform Mrs. Grant and her daughter Christy. Thank you. Maria Maria Licoudis RN Client Success Manager 514-907-5065 <span = style=3D"background-color:rgba(255,25