--000000000000a1684905fa42a27b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Vincenzo Nesparoli @Tim Thomas Vincent, can you look into this. We got a duplicate payment, we should allocate that overpayment to this weeks invoice. Hello Mrs. Grant, I will have the team mark the overpayment as soon as possible to this week's invoice. Please do not send further payment until we have reconciled. We will keep you posted. Thank you for your patience. Warm regards, On Wed, Apr 26, 2023 at 3:40=E2=80=AFPM Maria Licoudis wrote: > Hello Ali, > > I spoke with Mrs. Grant this afternoon, she told me that she had paid an > invoice twice. She was told that her next invoice would have the credit, > but it does not. > Can you please look into this and inform Mrs. Grant and her daughter > Christy. > Thank you. > > Maria > > > *Maria Licoudis RN* > > *Client Success Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > > --=20 *Ali Malik* Manager - Financial Operations --000000000000a1684905fa42a27b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Vincenzo Nesparo= li =C2=A0 @Tim Thomas =C2=A0Vincent, can y= ou look into this. We got a duplicate payment, we should allocate that over= payment to this weeks invoice. Hello Mrs. Grant,=C2= =A0 I will have the team mark the overpayment=C2= =A0as soon as possible to this week's invoice. Please do not send furth= er payment until we have reconciled. We will keep you posted. Thank you for your patience. Warm rega= rds, On Wed, Apr 26, 2023 at 3:40=E2=80=AFPM Maria Licoudis < mlicoudis@thekey.com > wrote: Hel= lo Ali, I spoke with Mrs. Grant this afternoon, she told= me that she had paid an invoice twice. She was told that her next invoice = would have the credit, but it does not.=C2=A0 Can you please look= into this and inform Mrs. Grant and her daughter Christy.=C2=A0 = Thank you. Maria = Maria Licoudis RN Client Success Manager = 514-907-5065 TheKey.ca =C2=A0=C2=A0 -- Ali Malik Manager - Financial Operations=C2=A0 --000000000000a1684905fa42a27b--