--000000000000e0010806105512c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The vendor is reporting that they have resolved the issue. Internal testing has confirmed that all apps are working as expected. If you continue to experience issues, please open a ticket with the appropriate team. Kind Regards, Mike On Thu, Feb 1, 2024 at 11:28=E2=80=AFAM Mike Conner wrote: > Good day All, > > We regret to inform you that the ClearCare app is currently experiencing > degraded performance. As a result, users may encounter issues with the ap= p > not functioning as expected. Additionally, TheKey Family and Caregiver Ap= ps > may experience delays in updates to schedules. > > Our IT team has promptly escalated the issue to the vendor and is activel= y > monitoring the situation. Rest assured, we are working diligently to > resolve the issue as quickly as possible. We will provide updates as soon > as they become available. > > We sincerely apologize for any inconvenience this may cause and appreciat= e > your patience and understanding during this time. > > > Kind Regards, > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --000000000000e0010806105512c3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The vendor is repor= ting that they have resolved the issue. Internal testing has confirmed that= all apps are working as expected. If you continue to experience issues, pl= ease open a ticket with the appropriate team. Kind Regar= ds, Mike=C2=A0 On Thu, Feb 1, 2024 at 11:28=E2=80=AFAM Mike Conner= < mike.conner@thekey.com &g= t; wrote: Good day All, We regret to inform you that the ClearCare = app is currently experiencing degraded performance. As a result, users may = encounter issues with the app not functioning as expected. Additionally, Th= eKey Family and Caregiver Apps may experience delays in updates to schedule= s. Our IT team has promptly escalated the issue to the vendor and is= actively monitoring the situation. Rest assured, we are working diligently= to resolve the issue as quickly as possible. We will provide updates as so= on as they become available. We sincerely apologize for any inconven= ience this may cause and appreciate your patience and understanding during = this time. Kind Regards, Mike Conner IT Manager - Services and Support= Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.fre= shdesk.com TheKey.com --000000000000e0010806105512c3--