--000000000000d3214c0628dd7c92 Content-Type: multipart/alternative; boundary="000000000000d3214a0628dd7c90" --000000000000d3214a0628dd7c90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, @Chris Gerard I am confident we will be able to replicate this data with a larger sample size as we roll across Canada. Hopefully more promising news to come!! @Paul Kahn For the pilot phase, all clients on the LifeGuard program are getting the service for free as they are all Tier 1 and Tier 2 clients. For the LifeGuard Pre Care pilot, beginning in January, clients will be paying for the service @Shadi Gholizadeh I have attached a report below from one of our active clients. The CSMs go over the data with the families and look for abnormalities (client not bathing, client not sleeping, client spending more time than usual in the bathroom, etc) so that we can make recommendations based on data. I would be happy to discuss in more detail with one of my CSMs and yourself if needed. Thank you, On Mon, Dec 9, 2024 at 4:35=E2=80=AFPM Paul Kahn wro= te: > Joey - really encouraging. Are these all free to the client (free pilots > mentioned below) or are any of them paying for the service? > > On Mon, Dec 9, 2024 at 4:31=E2=80=AFPM Chris Gerard > wrote: > >> Hey Joey. Thanks for the update and it sounds like the program is >> showing promising results. I'm looking forward to these additional >> installs and the subsequent results that come from them. Hopefully >> momentum continues and we can look for further expansion. >> >> Best, >> >> Chris >> >> On Mon, Dec 9, 2024 at 4:24=E2=80=AFPM Joey Taylor >> wrote: >> >>> Good Afternoon Chris, Over the past few weeks, I=E2=80=99ve been workin= g with >>> Tim and Emma to gather data from the LifeGuard Pilot in Montreal (8 cur= rent >>> clients). I=E2=80=99ve shared our findings so far, with plans to roll o= ut the >>> program across the country by January 1st. We currently have 3 clients = on >>> the LifeGuard program in Ontario (started in November so data is still >>> preliminary). We have 15 installs scheduled in Calgary and Winnipeg (by= end >>> of year) and a maximum of 5 more in Vancouver (in the New Year) to end = the >>> free pilot. It takes a period of 2 weeks to gather the baseline data fr= om >>> the system so we expect more data by mid January. >>> >>> Here are the key takeaways from the Montreal pilot (4 existing clients >>> and 4 new SOC): >>> >>> >>> >>> 1. >>> >>> Differentiation: >>> - >>> >>> The fall detection system has been the strongest selling point >>> during client intake. Habit tracking is most beneficial for the C= SMs and >>> assists them in making unbiased recommendations. >>> - >>> >>> Lead to start of care % increase to 22%. 10% higher than >>> Nov/2024. November is traditionally a slow month in Montreal. >>> >>> >>> >>> 2. >>> >>> Retention: >>> - >>> >>> Clients using LifeGuard have a retention rate of 60%, compared to >>> 33% for clients who