--0000000000000674990628dd2394 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Joey - really encouraging. Are these all free to the client (free pilots mentioned below) or are any of them paying for the service? On Mon, Dec 9, 2024 at 4:31=E2=80=AFPM Chris Gerard wrote: > Hey Joey. Thanks for the update and it sounds like the program is showin= g > promising results. I'm looking forward to these additional installs and > the subsequent results that come from them. Hopefully momentum continues > and we can look for further expansion. > > Best, > > Chris > > On Mon, Dec 9, 2024 at 4:24=E2=80=AFPM Joey Taylor wrote: > >> Good Afternoon Chris, Over the past few weeks, I=E2=80=99ve been working= with Tim >> and Emma to gather data from the LifeGuard Pilot in Montreal (8 current >> clients). I=E2=80=99ve shared our findings so far, with plans to roll ou= t the >> program across the country by January 1st. We currently have 3 clients o= n >> the LifeGuard program in Ontario (started in November so data is still >> preliminary). We have 15 installs scheduled in Calgary and Winnipeg (by = end >> of year) and a maximum of 5 more in Vancouver (in the New Year) to end t= he >> free pilot. It takes a period of 2 weeks to gather the baseline data fro= m >> the system so we expect more data by mid January. >> >> Here are the key takeaways from the Montreal pilot (4 existing clients >> and 4 new SOC): >> >> >> >> 1. >> >> Differentiation: >> - >> >> The fall detection system has been the strongest selling point >> during client intake. Habit tracking is most beneficial for the CS= Ms and >> assists them in making unbiased recommendations. >> - >> >> Lead to start of care % increase to 22%. 10% higher than Nov/2024. >> November is traditionally a slow month in Montreal. >> >> >> >> 2. >> >> Retention: >> - >> >> Clients using LifeGuard have a retention rate of 60%, compared to >> 33% for clients who started without it during the same period. >> >> >> >> 3. >> >> Upsell Opportunities: >> - >> >> Monthly behavior reports allowed us to identify and address key >> client needs: >> 1. >> >> A Tier 2 client not showering during off-hours despite >> reporting otherwise. >> 2. >> >> A client waking up multiple times at night despite claiming to >> sleep through. >> 3. >> >> A fall detection incident led to an additional 4 hours of care >> daily for another client. >> >> >> While the sample size is small, the program is showing significant value >> for both new and existing clients. In January, we will also be launching >> the =E2=80=9CPre-Care=E2=80=9D version of LifeGuard. This version will i= nclude the same >> suite of technology along with a monthly visit from a CSM. It=E2=80=99s = designed >> for clients not yet ready for home care, helping us build relationships >> with them until they are. Thank you, >> >> Joey Taylor >> >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey]