Awesome, thank you so much!
On Mon, Nov 27, 2023 at 3:32 PM Irin Eva <irin.eva@thekey.com> wrote:
> Hi Chandani,
>
> I just called her and helped her log in. All good.
>
> Thanks,
> Irin
>
> On Mon, Nov 27, 2023 at 5:31 PM Chandani Patel <cpatel@thekey.com> wrote:
>
>> Thank you kindly!
>>
>> Kind Regards,
>>
>> Chandani Patel
>> Caregiver Ambassador/ Human Resources
>> of Calgary, Alberta & Winnipeg, Manitoba
>> ________________________
>>
>> Calgary Office: 825-801-5550
>> Winnipeg Office: 204-489-6000
>> Direct Number: 403-333-0999
>>
>> Please note my email has changed:
>> cpatel@thekey.com
>>
>>
>>
>> On Mon, Nov 27, 2023 at 3:12 PM Irin Eva <irin.eva@thekey.com> wrote:
>>
>>> Hi Chandani,
>>>
>>> I saw you added her last Friday evening and I didn't work today morning
>>> as I was in hospital. I started work just few hours ago and today is Monday.
>>>
>>> No worries I will call back her tomorrow.
>>>
>>> Moving forward, pls let CG know we will call back them within 24 hours.
>>>
>>>
>>> Thanks,
>>> Irin
>>>
>>> On Mon, Nov 27, 2023 at 4:52 PM Chandani Patel <cpatel@thekey.com>
>>> wrote:
>>>
>>>> Hi Irin,
>>>>
>>>> Thank you for the clarification, I am privy to this process.
>>>> For Kasha this is urgent, she has contacted our office multiple times
>>>> throughout the day. Please note the following dates: September 28th,
>>>> October 11th, November 10th and November 24th which is the most recent
>>>> request I put in on Friday into the payroll sheet as per protocol.
>>>>
>>>> The staff is awaiting a home loan approval and needs access to her
>>>> payslips to be able to provide proof of income, she has been waiting 2
>>>> weeks and has expressed that this is urgent. That being said, a secondary
>>>> person to reach out to while you are busy from Monday - Wednesday would
>>>> benefit our team and allow us to support our staff.
>>>>
>>>> While I understand that ceridian access may not be urgent for us but to
>>>> staff that rely on this access it is and places them in difficult
>>>> situations, for example to get approved for government subsidy funding to
>>>> help provide for their families. Whenever I have a staff call for payroll
>>>> ceridian access I tell them to give it 24-48 hours for their access emails,
>>>> this allows you time as well.
>>>>
>>>> I understand the heavy workload you have, we are a team and want to
>>>> help and support you in all that we can. Some tasks are out of scope for
>>>> us and we are not able to assist our staff in those matters and we rely on
>>>> you to help us out during those times.
>>>>
>>>> Thank you for your attention in this matter.
>>>>
>>>> On Mon, Nov 27, 2023 at 1:36 PM Irin Eva <irin.eva@thekey.com> wrote:
>>>>
>>>>> Hi Chandani,
>>>>>
>>>>> Sorry we don't have any alternative. I usually call back employee's
>>>>> based on the agency. For example, if they have pay issues I call them right
>>>>> away even if it is Monday - Wednesday.
>>>>>
>>>>> Ceridian access is not an urgent matter. So, we will usually call back
>>>>> within 24 hours as we mentioned in our meeting.
>>>>>
>>>>> Hope this helps.
>>>>>
>>>>> Thanks,
>>>>> Irin
>>>>>
>>>>>
>>>>> On Mon, Nov 27, 2023 at 3:27 PM Chandani Patel <cpatel@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Irin,
>>>>>>
>>>>>> I can certainly appreciate your heavy workload, however, our staff
>>>>>> need to be able to speak with someone for any urgent matters that are
>>>>>> beyond my scope. Can you please provide our team with an alternate
>>>>>> individual for Monday - Wednesday when you are not able to take calls. This
>>>>>> is detrimental for our staff as they may be awaiting approvals on loan
>>>>>> applications, government subsidies etc. to continue supporting their
>>>>>> families and livelihood.
>>>>>>
>>>>>> As an ambassador I need to ensure staff are able to continue working
>>>>>> with us without any hiccups as this can affect the scheduling team and have
>>>>>> a larger effect on our working relationships with the field staff.
>>>>>>
>>>>>> I look forward to hearing back on a plan and solution in efforts of
>>>>>> being proactive with such matters.
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> On Mon, Nov 27, 2023 at 1:03 PM Irin Eva <irin.eva@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Chandani,
>>>>>>>
>>>>>>> Sorry I usually don't get a chance to take calls on Monday to
>>>>>>> Wednesday as I am busy with payroll.
>>>>>>>
>>>>>>> I will call her back on Thursday or Friday.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Irin
>>>>>>>
>>>>>>> On Mon, Nov 27, 2023 at 2:54 PM Chandani Patel <cpatel@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Irin,
>>>>>>>>
>>>>>>>> Can you please call back staff Katarzyna Kozieja, she has been
>>>>>>>> calling the office every single day for 2 weeks to speak to you and she
>>>>>>>> calls about 2-3 times a day and we transfer her call but she says she never
>>>>>>>> got to speak to you yet. Pam and I both have transferred the calls so not
>>>>>>>> sure what is happening. Can you please kindly call her back and help her
>>>>>>>> out with whatever Ceridian account questions she has today so she can stop
>>>>>>>> calling the office constantly please.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Kind Regards, Chandani Patel *
>>>>>>>> *Caregiver Ambassador/ Human Resources*
>>>>>>>> of Calgary, Alberta & Winnipeg, Manitoba
>>>>>>>> *________________________*
>>>>>>>> *Calgary Office: *
>>>>>>>> *403-301-3777**Winnipeg Office: **204-489-6000*
>>>>>>>> *Direct Number:*
>>>>>>>> *403-333-0999*
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Irin Nahar Eva, PCP, PLP (CPM)
>>>>>>>
>>>>>>> Payroll Specialist
>>>>>>>
>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>
>>>>>>> canadapayroll@thekey.com
>>>>>>>
>>>>>>> irin.eva@thekey.com
>>>>>>>
>>>>>>> [image: See the source image]
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Kind Regards, Chandani Patel *
>>>>>> *Caregiver Ambassador/ Human Resources*
>>>>>> of Calgary, Alberta & Winnipeg, Manitoba
>>>>>> *________________________*
>>>>>> *Calgary Office: *
>>>>>> *403-301-3777**Winnipeg Office: **204-489-6000*
>>>>>> *Direct Number:*
>>>>>> *403-333-0999*
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Irin Nahar Eva, PCP, PLP (CPM)
>>>>>
>>>>> Payroll Specialist
>>>>>
>>>>> *647-932-6409 *ext. 23900051
>>>>>
>>>>> canadapayroll@thekey.com
>>>>>
>>>>> irin.eva@thekey.com
>>>>>
>>>>> [image: See the source image]
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> *Kind Regards, Chandani Patel *
>>>> *Caregiver Ambassador/ Human Resources*
>>>> of Calgary, Alberta & Winnipeg, Manitoba
>>>> *________________________*
>>>> *Calgary Office: *
>>>> *403-301-3777**Winnipeg Office: **204-489-6000*
>>>> *Direct Number:*
>>>> *403-333-0999*
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>>
>
> --
>
> Irin Nahar Eva, PCP, PLP (CPM)
>
> Payroll Specialist
>
> *647-932-6409 *ext. 23900051
>
> canadapayroll@thekey.com
>
> irin.eva@thekey.com
>
> [image: See the source image]
>