--001a113dd6f60f0534055f38a62f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable thanks James! On Thu, Nov 30, 2017 at 2:46 PM, James Patchett wrote: > Here is the response from ClearCare: > > From ClearCare: > > This one is currently being worked on by our development team. I should > have an update in the next week or two. > > On Thu, Nov 30, 2017 at 10:51 AM, Timothy Thomas tt@homecareassistance.com> wrote: > >> Hi James, >> >> Any news on this? Has Russell heard from clearcare. >> >> Thanks! >> Tim >> >> On Thu, Aug 24, 2017 at 1:28 PM, James Patchett > jpatchett@homecareassistance.com> wrote: >> >>> Russell is going to see what he can do.....keep you posted. >>> >>> James >>> >>> On Thu, Aug 24, 2017 at 12:32 PM, Timothy Thomas >> tt@homecareassistance.com> wrote: >>> >>>> >>>> ---------- Forwarded message ---------- >>>> From: support@clearcareonline.com >>>> Date: Tue, Jul 25, 2017 at 11:29 AM >>>> Subject: International Texting Charges - Case #00236620 [ >>>> ref:_00DE0Hruf._50044keGZ3:ref ] >>>> To: "tt@homecareassistance.com" >>>> >>>> >>>> >>>> >>>> >>>> To avoid creating multiple cases, please *reply to this email* rather >>>> than reporting additional information in a new email. >>>> >>>> Hello Timothy, >>>> >>>> Thank you for contacting ClearCare Product Support regarding case #002= 36620, >>>> "International Texting Charges". To summarize the case, you inquired a= bout >>>> international texting charges. This has come to our attention recentl= y and >>>> we are currently looking into ways to rectify this issue but unfortuna= tely >>>> at the moment we do not have at timeline for this to be resolved. >>>> >>>> *ClearCare cares deeply about how we served you*. You will soon >>>> receive an invitation to take a short Customer Satisfaction survey. I= 'd >>>> love to know what I did well as well as what I could have done better.= We >>>> can=E2=80=99t improve if we don=E2=80=99t hear from you! >>>> >>>> Thank you, >>>> >>>> Everett >>>> ClearCare Product Support >>>> >>>> *HomeTrak is now part of ClearCare: Read the announcement >>>> * >>>> >>>> *Receive updates on ClearCare platform issues at * >>>> *http://status.clearcareonline.com* >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> ref:_00DE0Hruf._50044keGZ3:ref >>>> >>>> >>>> >>>> -- >>>> >>>> *Timothy Thomas* >>>> >>>> *Client Care Manager* >>>> >>>> >>>> >>>> >>>> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >>>> >>>> *4464 Ste. Catherine >>>> Ouest* >>>> >>>> *Westmount, Qu**=C3=A9**bec* >>>> >>>> *H3Z 1R7* >>>> >>>> *Tel: 514 907 5065 - Fax: 514 907 5067* >>>> >>>> *tt@homecareassistance.com * >>>> >>>> >>>> >>>> >>>> >>>> >>> >>> >>> >>> -- >>> James Patchett >>> Director of Franchise Development >>> Mobile (727)729-2068 >>> http://www.homecareassistance.com >>> *Changing the Way the World Ages.* >>> Review our Book Series >>> Like us on Facebook >>> >>> Explore our Franchise Opportunity >>> >>> >> >> >> >> -- >> >> *Timothy Thomas* >> >> *Director