--001a113548bac8c186055f3884cc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Here is the response from ClearCare: From ClearCare: This one is currently being worked on by our development team. I should have an update in the next week or two. On Thu, Nov 30, 2017 at 10:51 AM, Timothy Thomas wrote: > Hi James, > > Any news on this? Has Russell heard from clearcare. > > Thanks! > Tim > > On Thu, Aug 24, 2017 at 1:28 PM, James Patchett jpatchett@homecareassistance.com> wrote: > >> Russell is going to see what he can do.....keep you posted. >> >> James >> >> On Thu, Aug 24, 2017 at 12:32 PM, Timothy Thomas > tt@homecareassistance.com> wrote: >> >>> >>> ---------- Forwarded message ---------- >>> From: support@clearcareonline.com >>> Date: Tue, Jul 25, 2017 at 11:29 AM >>> Subject: International Texting Charges - Case #00236620 [ >>> ref:_00DE0Hruf._50044keGZ3:ref ] >>> To: "tt@homecareassistance.com" >>> >>> >>> >>> >>> >>> To avoid creating multiple cases, please *reply to this email* rather >>> than reporting additional information in a new email. >>> >>> Hello Timothy, >>> >>> Thank you for contacting ClearCare Product Support regarding case #0023= 6620, >>> "International Texting Charges". To summarize the case, you inquired ab= out >>> international texting charges. This has come to our attention recently= and >>> we are currently looking into ways to rectify this issue but unfortunat= ely >>> at the moment we do not have at timeline for this to be resolved. >>> >>> *ClearCare cares deeply about how we served you*. You will soon receive >>> an invitation to take a short Customer Satisfaction survey. I'd love >>> to know what I did well as well as what I could have done better. We c= an=E2=80=99t >>> improve if we don=E2=80=99t hear from you! >>> >>> Thank you, >>> >>> Everett >>> ClearCare Product Support >>> >>> *HomeTrak is now part of ClearCare: Read the announcement >>> * >>> >>> *Receive updates on ClearCare platform issues at * >>> *http://status.clearcareonline.com* >>> >>> >>> >>> >>> >>> >>> ref:_00DE0Hruf._50044keGZ3:ref >>> >>> >>> >>> -- >>> >>> *Timothy Thomas* >>> >>> *Client Care Manager* >>> >>> >>> >>> >>> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >>> >>> *4464 Ste. Catherine >>> Ouest* >>> >>> *Westmount, Qu**=C3=A9**bec* >>> >>> *H3Z 1R7* >>> >>> *Tel: 514 907 5065 - Fax: 514 907 5067* >>> >>> *tt@homecareassistance.com * >>> >>> >>> >>> >>> >>> >> >> >> >> -- >> James Patchett >> Director of Franchise Development >> Mobile (727)729-2068 >> http://www.homecareassistance.com >> *Changing the Way the World Ages.* >> Review our Book Series >> Like us on Facebook >> >> Explore our Franchise Opportunity >> >> > > > > -- > > *Timothy Thomas* > > *Director of Client Care & Development* > > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine > Ouest* > > *Westmount > , > Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > *tt@homecareass