--94eb2c116e5208141a05482ef4b1 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Debbie, Upon further reflection, and given how things played out, I would like to offer you a credit of $500 on any future service. Take care, Tim. On Fri, Feb 10, 2017 at 10:22 AM, Timothy Thomas wrote: > I'm sorry Debbie. I agree this could have gone smoother. > > I apologize for my comment. > > I wish you and your parents the best moving forward. I hope your new > arrangement works out best for them. That's is indeed what's most importa= nt. > > Take care, > Tim > > On Fri, Feb 10, 2017 at 10:09 AM, Debbie C wrote: > >> Another misunderstanding. I had asked this as well. >> >> Yes of course Arthur is disappointed, I feel very badly. >> >> It is difficult enoughrecognizing the declining health of both my >> parents,organizing for my family without the added reminders of how hard >> you have worked and how disappointed Arthur is. >> >> Debbie >> >> >> >> On Fri, Feb 10, 2017 at 9:54 AM Timothy Thomas >> wrote: >> >>> Hi Debbie, >>> >>> We had been trying to get in touch with Arthur for 2 days to inform him >>> of the cancellation. Unfortunately, he wasn't getting back to us. >>> >>> He finally called us this morning and we've clarified the situation. >>> >>> We don't typically train staff from other agencies as these issues can >>> arise. As you can imagine, Arthur is quite disappointed to have lost hi= s >>> job. >>> >>> Regards, >>> Timothy, >>> >>> On Fri, Feb 10, 2017 at 9:14 AM, Debbie C wrote: >>> >>> Hi Tim, >>> >>> A little bit of confusion this morning at my mothers house. Arthur >>> called and he was not aware it was his last day. >>> >>> As we had talked about I wanted to have Home Care there an additional >>> day to show the new person the ropes. >>> >>> I explained the best I could to him, but you may want to follow up. >>> >>> Thanks, >>> Debbie >>> >>> >>> >>> >>> -- >>> >>> *Timothy Thomas* >>> >>> *Client Care Manager* >>> >>> >>> >>> >>> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >>> >>> *4464 Ste. Catherine Ouest* >>> >>> *Westmount, Qu**=C3=A9**bec* >>> >>> *H3Z 1R7* >>> >>> *Tel: 514 907 5065 - Fax: 514 907 5067* >>> >>> *tt@homecareassistance.com * >>> >>> >>> >>> >>> >>> >> > > > -- > > *Timothy Thomas* > > *Client Care Manager* > > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount, Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > *tt@homecareassistance.com * > > > > > > --=20 *Timothy Thomas* *Client Care Manager* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --94eb2c116e5208141a05482ef4b1 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Debbie, Upon further reflection, and gi= ven how things played out, I would like to offer you a credit of $500 on an= y