--94eb2c03323e9ee71a055826fa4a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I've tried from both cell connections and wifi with no luck. I manage the account for Janik, she's away until Tuesday so the best I can do is get her to write on Tuesday. On Fri, Sep 1, 2017 at 4:38 PM, Armani R. (Support) wrote: > ##- Please type your reply above this line -## > > We may need a little more information to answer your ticket (167156). > Please see the instructions below and reply to this email with the > requested information. Thanks. > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 1, 13:38 PDT > Hello, > > Just following up with you regarding the issues you are having with > MileIQ. Have you sent us confirmation of your janikfauteux@gmail.com emai= l? > (by writing to premiersupport@mileiq.com from that email address?) Also, > our engineering team asked if we have confirmed that this is not a VPN > issue/blacklisting issue? Have you tried it over cell data or over your > home WiFi? > > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://support.mileiq.com > > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Aug 30, 16:44 PDT > Hello, > > Thank you for reaching out to MileIQ. In order to assist you with > information regarding a specific account, we require written consent from > the account in question. We apologize for any inconvenience, but we take > privacy and the protection of your account information seriously. Please: > > > 1. Write to support@mileiq.com from janikfauteux@gmail.com and > 2. mention this ticket #167156 > . > > > We'd be happy to answer your account related questions once we receive > your next email to support. > > As for the account tt@homecareassistance.com, unfortunately, it seems as > though you have run into a known edge-case that our engineering team is > actively looking into. I've passed along the information you provided so > that they can investigate further. > > We hope to have a fix out shortly. I apologize for the inconvenience and > thank you for your patience. > > We will keep you updated as we have more information about this issue. > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://support.mileiq.com > > [image: Timothy Th] > > *Timothy Thomas* > > Aug 30, 10:09 PDT > > Hi, > > I've followed the steps provided by Kelly and I'm not resolving my > connection error both on the app, and when I login via the web > dashboard...I'm seeing a server error. > > The error seems to be effecting both > tt@homecareassistance.com > janikfauteux@gmail.com > > Can you look into this ASAP please. > > Thanks > > -- > > Timothy Thomas > > Client Care Manager > > Home Care Assistance (Montr=C3=A9al) Inc. > > 4464 Ste. Catherine Ouest